Demetrius Jeffery
Snellville,GA
Summary
Detail-oriented and reliable professional with a proven track record of managing multiple priorities in fast-paced environments. Recognized for meeting team objectives by proactively embracing additional responsibilities while fostering a collaborative and positive atmosphere. Committed to delivering high-quality results and enhancing team performance through effective communication and problem-solving skills. Eager to contribute expertise and dedication to drive organizational success.
Overview
9
9
years of professional experience
Work History
Customer Care Representative
Valvoline
07.2024 - 09.2025
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Resolved inquiries swiftly, achieving a 95% first-contact resolution rate.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Collaborated with cross-functional teams to resolve complex customer issues in a timely manner.
- Participated in ongoing training sessions to enhance skills and stay current on industry best practices.
- Utilized CRM systems to accurately track customer interactions and update account information.
Student Loan Advisor
Nelnet
09.2023 - 10.2024
- Resolved escalated calls professionally, diffusing tense situations while addressing customer concerns effectively.
- Collaborated with team members to develop strategies for improving overall customer satisfaction and retention rates.
- Advised borrowers on deferment and forbearance options during financial hardships, helping them maintain good loan standing.
- Conducted thorough reviews of borrower accounts, identifying errors and rectifying issues promptly.
- Enhanced borrower understanding by providing clear explanations of complex student loan repayment options.
- Maintained up-to-date knowledge of federal regulations and guidelines regarding student loans, ensuring accurate advising services.
Care Team Specialist
ShiftMed
05.2023 - 06.2024
- Achieved a 95% customer satisfaction rate through personalized support.
- Implemented effective follow-up strategies, reducing no-show rates by 25%.
- Built trusting relationships with fellow colleagues across all levels of management, fostering open communication channels that contributed positively to team dynamics.
- Conducted analytical research to resolve customer issues, enhancing satisfaction.
- Provided empathetic customer support, fostering a positive service environment.
- Delivered high-quality technical support to customers, building strong relationships and fostering loyalty.
Fraud Specialist
Global Payments/TSYS
02.2021 - 04.2023
- Enhanced customer trust through effective fraud resolution strategies.
- Achieved recognition for excellence in fraud prevention initiatives.
- Reduced false positive rates, refining fraud detection algorithms.
- Collaborated with cross-functional teams to develop and implement effective anti-fraud policies.
- Analyzed emerging fraud trends to adjust monitoring systems accordingly, staying ahead of potential threats.
- Conducted thorough investigations into suspicious account activities, mitigating potential financial losses.
Juvenile Correctional Officer
DeKalb RYDC
12.2020 - 02.2023
- Trained new staff on best practices in juvenile correctional care.
- Ensured adherence to facility policies and procedures, maintaining a high standard of professionalism at all times.
- Served as a positive role model by demonstrating strong work ethic, integrity, and respect towards others within the correctional setting.
- Offered guidance on conflict resolution strategies, helping offenders develop healthy coping mechanisms during their stay at the facility.
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices.
- Documented daily activities and progress reports, ensuring accurate record-keeping for each resident''s file.
Asset Protection Associate
Carvana
01.2021 - 05.2022
- Utilized surveillance technology to deter criminal activity effectively.
- Achieved recognition for outstanding performance in asset protection.
- Trained staff on theft prevention, boosting team awareness and vigilance.
- Preserved safety and security of company premises, enhancing overall work environment.
- Used RFID technology to ensure accurate tracking of all vehicles.
- Wrote reports for internal and external crime, burglary, or theft.
Parking Patrol Internship
Clayton State University
01.2020 - 03.2020
- Enforced parking rules and regulations.
- Directed drivers to appropriate parking spots.
- Facilitated smooth vehicle flow in assigned area.
- Assessed and optimized parking space utilization, ensuring efficient vehicle flow.
- Meticulously monitored parking compliance, maintaining order and safety.
- Provided exemplary customer service, resolving inquiries on parking and directions.
Cashier
Target
05.2017 - 02.2019
- Resolved customer inquiries, boosting loyalty and repeat business.
- Collaborated with management to optimize store layout for sales.
- Monitored inventory levels, reducing stock discrepancies by 30%.
- Trained new cashiers, improving team performance and service speed.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Retail Stock Clerk
Dollar General
06.2016 - 06.2017
- Enhanced product visibility, boosting sales by 15% through strategic placement.
- Provided exceptional customer service, increasing repeat customer rate by 20%.
- Trained new staff on inventory management, enhancing team productivity.
- Analyzed sales data to forecast inventory needs, minimizing overstock issues.
- Achieved faster restocking times by unloading deliveries quickly, sorting products accurately, and placing them in designated storage areas.
- Collaborated with team members to optimize workflow efficiency during peak shopping periods.
Education
Bachelor of Science - Criminal Justice
Clayton State University
Morrow, GA01.2020
No Degree - Criminal Justice
Clark Atlanta University
Atlanta, GASkills
- Proficient in computer applications
- Risk evaluation and mitigation
- Record management proficiency
- Conflict resolution methods
- Flexible problem-solving
- Detail-oriented
- Effective team collaboration
- Clear and concise communication
- Customer engagement
- Fraud detection expertise
- Technical issue resolution
- Transaction management
Timeline
Customer Care Representative
Valvoline
07.2024 - 09.2025
Student Loan Advisor
Nelnet
09.2023 - 10.2024
Care Team Specialist
ShiftMed
05.2023 - 06.2024
Fraud Specialist
Global Payments/TSYS
02.2021 - 04.2023
Asset Protection Associate
Carvana
01.2021 - 05.2022
Juvenile Correctional Officer
DeKalb RYDC
12.2020 - 02.2023
Parking Patrol Internship
Clayton State University
01.2020 - 03.2020
Cashier
Target
05.2017 - 02.2019
Retail Stock Clerk
Dollar General
06.2016 - 06.2017
Bachelor of Science - Criminal Justice
Clayton State University
No Degree - Criminal Justice
Clark Atlanta University