Demetrius Nixon
Colorado Springs,CO
Summary
Organized, dependable and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Service-oriented Technician successful at maximizing customer satisfaction. Skilled in managing documentation, inventory and reporting.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Field Technician II
Yeh And Associates
02.2020 - Current
- Communicated with customers to provide updates, gather information and resolve issues.
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Collaborated with other field technicians to resolve complex technical issues.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Adhered to safety protocols by implementing routine tests and ensuring accurate and safe equipment handling.
- Calibrated new and existing equipment for optimal performance.
- Read and interpreted technical manuals and schematics to understand systems design and operations.
- Worked with diverse types of weather and ground conditions.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
Flooring Specialist
The X Tiles LLC
01.2012 - 01.2020
- Took measurements and studied floor sketches to calculate area to be floored and amount of materials needed.
- Performed preventive maintenance on already fitted tiles to guarantee longevity.
- Utilized personal protective equipment to prevent exposure to fumes and hazardous substances.
- Coordinated upcoming projects with customers/management and assisted in compiling project materials lists.
- Laid or repaired tile to meet small-scale and large-scale project requirements.
- Reported emerging safety issues to [Type] management and helped to implement solutions using available resources.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent customer service and providing superior quality and warranty's that could never be questioned.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Removed existing flooring and walls to prepare for remodeling.
- Maintained excellent communication, cleanliness, and safety standards on work sites and projects.
- Drove company-owned vehicles to residential and commercial project locations to complete tile installations.
Education
Certification - Cybersecurity
University of Colorado At Boulder
Boulder, CO11.2024
High School Diploma -
Lifeskills Center
Colorado Springs, CO12.2007
Skills
- Technical Support
- Materials Management
- Equipment Installation
- Safety Management
- Data Collection
- Professional Communication
- Sampling Techniques
- Conflict Management
Certification
ACI Certified
LabCAT
Level A: Laydown
Level B: Asphalt Plant Materials Control
Level E: Aggregates
Level I: Asphalt Paving Materials Inspector Certification
Specific License
Nuclear Gauge Operator Safety
Hazmat Certification
Radiation Safety
Timeline
Field Technician II
Yeh And Associates
02.2020 - Current
Flooring Specialist
The X Tiles LLC
01.2012 - 01.2020
Certification - Cybersecurity
University of Colorado At Boulder
High School Diploma -
Lifeskills Center
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