Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Demetrius Rhodes

Irmo,SC

Summary

Accomplished and goal-oriented professional with 1+ years of retail experience. Effective communication, collaboration, interpersonal, and problem-solving skills along with aptitude to forge enduring and long-lasting relationships with various clients and consumers. Skilled in managing cash transactions and providing excellent customer service, even in a fast-paced and complex environment.

Overview

8
8
years of professional experience

Work History

Programmer Analyst

Dominion Energy
08.2023 - Current
  • Provide IT support for the Energy Management System (EMS) data historian, Power Generation Lake Management application, solar curtailment application, power quality applications, and many others.
  • Work on daily incidents
  • Design technical requirements for software and interfaces for internal and to third party software. This includes database, web based, and Windows applications
  • Identified causes of issues within applications and determined which modifications needed to be made.
  • Developed in-house applications designed for company needs.
  • Maintained existing applications and designed and delivered new applications.

Systems Programmer / Developer II

SC Department of Mental Health
01.2019 - 08.2023
  • Prepare customized reports to extract and collect data in line with management and client needs.
  • Develop and optimize software applications to ensure maximum efficiency, accuracy, and reliability.
  • Play an active role in maintaining the dynamic data connections, foundations, business elements, and business views.
  • Produce all reports by utilizing business intelligence reporting tool (SAP Crystal Reports).
  • Designed visually impactful dashboards using python to track key metrics and transform raw data into meaningful information for technical and non-technical audiences.
  • Decreased time of weekly task by 40% to 55% through writing a script in python.

IT Specialist II

University of South Carolina
01.2018 - 01.2019
  • Delivered high-level technical support to Faculty and Students on campus for diagnosing and resolving issues of university equipment, such as computers, classroom equipment, and online tools.
  • Installed, repaired, and maintained optimal functioning of computer hardware and software.
  • Delivered prompt response to incoming queries via phone calls, emails, and in person to maximize customer satisfaction.
  • Supported the planning and successful execution of campus events using sound equipment.
  • Served as a primary point-of-contact person to identify and fix complex issues.
  • Enhanced personal knowledge through attending ongoing learning and self-development workshops.
  • Earned huge recognition for closing the maximum number of tickets.

Cashier

Lowe's Home Improvement
01.2017 - 01.2018
  • Oversaw the accurate processing of transactions, including sales orders, returns, and exchanges.
  • Delivered top-level of customer service to generate repeat business.
  • Answered customer requests and concerns in a timely manner.
  • Provided superior customer experience through forging lucrative relationships and providing strategic solution to their needs.
  • Elevated efficiency by 20% through maintaining well-stocked and clean working areas.
  • Delivered impactful training to new cashiers related to cash handling and customer service for building their capabilities and attaining desirable results.

Education

Bachelor of Computational Science -

University of South Carolina
Beaufort, SC

Skills

  • Retail Sales
  • Merchandising Operations
  • Inventory Management
  • Customer Assistance
  • Refunds and exchanges
  • Cash register operations

Timeline

Programmer Analyst

Dominion Energy
08.2023 - Current

Systems Programmer / Developer II

SC Department of Mental Health
01.2019 - 08.2023

IT Specialist II

University of South Carolina
01.2018 - 01.2019

Cashier

Lowe's Home Improvement
01.2017 - 01.2018

Bachelor of Computational Science -

University of South Carolina

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