Edward Damiata
Milford,Massachusetts
Summary
Energetic, innovative, and technically sophisticated professional, offering outstanding skills in supervising cross-functional teams and underperforming divisions to new levels of success within fast-paced environments and fiercely competitive technological industries. Powered with exceptional technical and business qualifications, honed through 26-year experience in applying ITIL framework for help desk functions, operational streamlining, business unit development, project management, systems engineering and system testing. Excelling at assessing the organization’s critical business requirements, determining deficiencies, and capturing potential opportunities crucial in augmenting competitiveness, increasing revenues, and overcoming market challenges.
Overview
36
36
years of professional experience
Work History
Programmer Analyst
Child World Inc.
- Programmer
- Design code and test to client specifications
- Migrate VSAM data to relational DB
- Instruct staff in best practices for use of Datacom
Manufacturing Technician
Amazon Robotics
04.2021 - 11.2025
- Monitor all manufacturing stations
- Provide technical support for software and hardware
- Meet weekly output quotas
- Troubleshoot hardware or software issues
Courier/DRIVER
Ricoh USA
10.2016 - 04.2021
- Provided support for incoming shipments for Shire Pharmaceutical
- Insure packages are sorted for correct clients and delivered
- Interact with Shire personal to support outbound shipments
Information Specialist
DCU
04.2014 - 09.2016
- Customer Support Rep
- Provided call center support for multiple products
- Exceeded customer availability level of 95%
- Completed 6 week customer support training
- Consistently exceeded all cross selling goals
- Awarded yearly bonus two consecutive years
Senior Principal Consultant
AmeriHealth Administrators, NTTData Inc.
03.2000 - 01.2014
- Technical Consultant
- Participated in scrum meetings
- Fined tuned user requirements
- Developed technical specs from user requirements
- Programmed user facing documents
- Interfaced with quality assurance team
Senior Principal Consultant
Hanover Insurance, NTTData Inc.
08.2000 - 02.2013
- Project Manager of Production Support Team
- Delivery of 99.8% system availability
- Streamlining of Technical Support Prioritization process
- Achieved efficiencies utilizing local and offshore staffing models
- Established basic system monitoring requirements
- Introduced Cmm methodology to client’s IT staff
- Displayed expertise using ITIL framework for incident resolution
- Assumed primary responsibility for performance, stability and tuning for DB2 & Oracle
- Established accurate performance bench marks for server virtualization project
- Provided estimations, project planning, resource planning and delivery of major projects
- Ensured project budgets requirements were met
- Completed technical requirements and QA testing plan for large maintenance projects
Senior Software Support Specialist
GEAC Enterprise Solutions
07.1992 - 08.2000
- Team Leader Level II Customer Support
- Provided conflict resolution
- Initiate contact with client management
- Resolve difficult technical incidents
- Assisted in testing of new releases
Senior Programmer Analyst
BJ’s Wholesale Clubs
02.1991 - 07.1992
- Senior Programmer
Programmer Analyst
New England Business Service, Inc.
01.1990 - 02.1991
- Senior Programmer
- Design code and test to client specifications
- Cobol and DB2
Education
Bachelor of Science - Computer Science
Wentworth Institute of Technology
Boston, MA06.1984
Skills
- Business Process Optimization
- Enterprise Systems Planning
- Program Operations and Administration
- System Integration/Enhancement
- Organizational Growth
- Sales and Marketing
- Project Management
- Customer Needs Analysis
- Troubleshooting and Maintenance
- Team Building/Leadership
- Hardware: IBM 3090, 4380, IBM PC
- Software: MVS/XA, OS JCL, DOS/VSE, VSE JCL, MS-DOS, COBOL, Easytrieve, TSO, OS/390, VSAM, TMON, Abend-AID, Endeavor, Plexus, PVCS, Visual Basic, Java Script, Java, Toad, WinSQL, XML, HTML, EXCEL, MS Word, MS Project, NIKU, PowerPoint, Visio, SharePoint, Websphere
- Database: IMS, Oracle, DB2, SQL Server
- Project Manager Tools: Niku, MS Project, HP QC, Peregrine, MS Work, MS Excel, Sharepoint
- Project feedback data
- Object oriented languages
- Program development documentation
- Troubleshooting and modifications
- Problem diagnosis
- Engineering technologies
- Managing testing
- Client communication
- Automated testing
Education and Awards
Baseline Support Team awarded President’s Achievement Award at Hanover Insurance (2008)
Professional Development
- Management Of Remote projects & resources
- Keane (2005)
- Project Management and Productivity Training
- Keane Inc. (2003)
Summary of Experience
- Displayed expertise in using ITIL framework to leverage provision of customer support resulting in 90% decrease in production incidents
- Took charge of designing, coding, and testing point-of-sale code fixes in Visual Basic and Java that stabilized the system and restored client confidence
- Instituted a production parallel test platform for system development that reduced development defects
- Developed SQL for major systems for DB2 and improved performance and reduced CPU consumption
- Delivered major tech support project for performance improvement of DB2 based point of sales system
- Delivered webform project using javascript and .asp pages reducing original estimates by 50%
- Upgraded mission critical Oracle based Plexus imaging system without system outages
- Initiated and employed COBOL and CICS programs for order entry system
Timeline
Manufacturing Technician
Amazon Robotics
04.2021 - 11.2025
Courier/DRIVER
Ricoh USA
10.2016 - 04.2021
Information Specialist
DCU
04.2014 - 09.2016
Senior Principal Consultant
Hanover Insurance, NTTData Inc.
08.2000 - 02.2013
Senior Principal Consultant
AmeriHealth Administrators, NTTData Inc.
03.2000 - 01.2014
Senior Software Support Specialist
GEAC Enterprise Solutions
07.1992 - 08.2000
Senior Programmer Analyst
BJ’s Wholesale Clubs
02.1991 - 07.1992
Programmer Analyst
New England Business Service, Inc.
01.1990 - 02.1991
Programmer Analyst
Child World Inc.
Bachelor of Science - Computer Science
Wentworth Institute of Technology