De’Jah Tarrance
Washington
Summary
Detail-oriented and proactive professional with expertise in CRM systems, SOP development, data migration, and SCRUM methodologies. Proficient in process optimization, stakeholder training, troubleshooting, and ensuring compliance in financial and data management systems. Demonstrated leadership in team management, system enhancements implementation, and facilitating seamless user experiences.
Overview
1
1
year of professional experience
Work History
Programmer Analyst
USDA
05.2024 - Current
- Managed CRM system processes, including document uploads, user story reallocation, and workflow optimization
- Developed and maintained SOPs for various processes, ensuring clarity and compliance in financial and data transactions
- Provided troubleshooting support for external users, resolving login issues and other technical challenges
- Compiled and analyzed data migration notes, documenting improvements and future considerations
- Led SCRUM meetings, facilitated sprint planning, and collaborated with teams to develop efficient solutions
- Created user stories and identified production bugs, ensuring timely resolution and system enhancements
- Conducted stakeholder training, webinars, and transition meetings to streamline CRM system adoption
- Ensured invoice accuracy within the CRM system, resolving discrepancies and submitting corrections
- Successfully led SCRUM meetings and assumed additional leadership responsibilities following program management changes
- Authored comprehensive SOPs and FAQ documents to improve operational consistency and user support
- Hosted webinars and one-on-one training sessions to guide stakeholders through CRM system usage
- Played a critical role in sprint planning, system updates, and process improvements to enhance efficiency
- Provided ongoing support for users experiencing issues or requiring assistance with application functionality.
- Contributed to successful project completion with effective time management and prioritization skills, meeting tight deadlines consistently.
- Collaborated with cross-functional teams to ensure seamless integration of new features into existing applications.
- Increased application reliability by conducting thorough testing and debugging activities prior to deployment.
- Collaborated with other developers to refine software design and implementation.
Education
Bachelor of Science - Digital Communications And Media
Norfolk State University
Norfolk05-2023
Skills
- CRM System Management
- Standard Operating Procedure (SOP) Development
- Data Migration & Documentation
- Agile & SCRUM Methodologies
- Stakeholder Training & Engagement
- Troubleshooting & Issue Resolution
- Process Optimization & Compliance
- IT troubleshooting
Accomplishments
- Successfully led SCRUM meetings and assumed additional leadership responsibilities following program management changes.
- Authored comprehensive SOPs and FAQ documents to improve operational consistency and user support.
- Hosted webinars and one-on-one training sessions to guide stakeholders through CRM system usage.
- Played a critical role in sprint planning, system updates, and process improvements to enhance efficiency.
Skills Expertise
- CRM System Management
- Standard Operating Procedure (SOP) Development
- Data Migration & Documentation
- Agile & SCRUM Methodologies
- Stakeholder Training & Engagement
- Troubleshooting & Issue Resolution
- Process Optimization & Compliance
Timeline
Programmer Analyst
USDA
05.2024 - Current
Bachelor of Science - Digital Communications And Media
Norfolk State University
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