ELIZABETH COLLINSON

WTW November 2024 – Present

• Partner with Learning Relationship Managers (LRMs), senior sellers, and business leaders globally to support strategic sales enablement initiatives and drive seller effectiveness.
• Develop and maintain Power BI dashboards and reporting solutions that provide actionable insights into enablement activities, adoption metrics, and business performance.
• Analyze business data and stakeholder feedback to identify opportunities for process improvements, operational efficiencies, and enhanced user experiences.
• Support onboarding and training initiatives for new LRMs, partnering with leadership to accelerate role readiness and knowledge transfer.
• Serve as a member of the LRM Solutions Hub, providing guidance, resources, and operational support to LRMs and senior sellers across global markets.
• Collaborate with cross-functional stakeholders to improve Dynamics 365 processes, reporting capabilities, and data quality.
• Led the transition and enhancement of the Inquiry Library, improving knowledge management, accessibility, and support effectiveness for Hub users.
• Create and maintain enablement resources, documentation, and best practices that improve consistency and operational efficiency across teams.
• Gather business requirements and translate them into scalable reporting, dashboard, and process solutions that support organizational objectives.
• Contribute to continuous improvement initiatives that streamline workflows, reduce response times, and enhance the overall seller experience.

• Serve as a point of escalation for inquiries and issues from inside and field sales representatives related to sales processes, leveraging a ticketing system to identify priorities and provide solutions and support
• Manage and maintain the CRM system (Salesforce, d365) to ensure the accuracy of data accuracy by analyzing, while improving overall system performance by analyzing and fixing bugs
• Facilitate access to high-quality customer and sales information when issuing quotes, booking customer orders, and investigating shipping issues to deliver positive outcomes
• Capitalize on opportunities to improve the CRM tool to better meet internal the requirements of sales reps
• Define business priorities to inform the development and delivery of targeted training that improves knowledge and use of Salesforce, and enhances operational efficiencies
• Developed and implemented a standard operating procedure to optimize the internal quoting process, while also working daily with sales reps to improve individual and team performance
• Liaise with sales reps to build out systems that meet the requirements of their customers, while ensuring the accuracy and validity of data and servicing client requirements
• Continuously update knowledge of sales processes, techniques, and market dynamics to drive improvements and evolve best practices
• Input into sales meetings to ensure quotes and orders are accurate, while also partnering with the service, logistics, and sales support teams to provide all information required for smooth operations/order fulfillment
• Maintain trusting relationships with major distributors to enable timely order execution
• Received an award for exemplary performance and consistently going above and beyond expectations