Demetrius Riggins
Lagrange,GA
Summary
Skilled Patient Care Technician and Customer Service Representative with a proven track record at Nursing Home and Tmobile. Excelled in vital signs monitoring and delivering exceptional customer service, enhancing patient satisfaction and loyalty. Demonstrated ability to improve healthcare efficiency and team productivity through effective staff education and training. Dedicated care professional, committed to supporting patients in feeling secure and comfortable in clinical and home settings. Responsible team player always willing to assume additional responsibility to ease family burden.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Nursing Home
12.2023 - 01.2024
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
Customer Service Representative
Tmoblie
03.2022 - 11.2023
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Met customer call guidelines for service levels, handle time and productivity.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Associate of Science -
Georgia State University
Atlanta, GA08-2026
High School Diploma -
Troup High School
La Grange, GA05-2022
Skills
- Vital signs monitoring
- Patient Observation
- Blood Glucose Testing
- Catheter Care
- ADL support
- CPR Certification
- Customer Service
- Staff education and training
Certification
- Basic Life Support (BLS) Certification - American Heart Association.
Timeline
Patient Care Technician
Nursing Home
12.2023 - 01.2024
Customer Service Representative
Tmoblie
03.2022 - 11.2023
- Basic Life Support (BLS) Certification - American Heart Association.
Associate of Science -
Georgia State University
High School Diploma -
Troup High School
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