Demetrius Robinson
Oakland,CA
Summary
Experienced project management professional with 13 years of expertise in leading and executing initiatives. Skilled in managing cross-functional teams, overseeing project lifecycles, and ensuring the successful delivery of programs that support community development and client well-being. Proficient in strategic planning, stakeholder engagement, budget management, and process optimization. Adept at coordinating resources, managing timelines, and collaborating with diverse groups to achieve organizational goals. Passionate about driving positive social impact through effective project execution and fostering partnerships that enhance service delivery and operational efficiency.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Clerk 1
Social Services Agency
01.2023 - Current
- Assist over 100 customers daily with SAR 7 redetermination status, ensuring 100% accuracy in document submissions for continued eligibility
- Managed the printing of over 300 tickets using the QMatic system, resulting in reduced customer wait times by 25%
- Communicate with a diverse customer base (Black, Cantonese, Caucasian, Hispanic), providing clear guidance on missing documents, reducing delays and improving on-time processing by 30%
- Sort and stamp 600+ pieces of homeless mail daily, achieving a 99% accuracy rate in sorting for timely delivery
- Scan, index, and organize customer cases, adhering to PII policies and increasing efficiency for case workers
- Proactively manage high-traffic environments, assisting 100+ individuals in the QMatic queue simultaneously, reducing wait times and enhancing the customer experience by 40%
Director, Live Events & Experiences
Bay Area Community Projects
01.2021 - 03.2024
- Led 50+ live events with an average attendance increase of 30%, improving community engagement and brand recognition
- Managed event budgets ranging from $50K to $250K, optimizing costs and achieving a 15% reduction in operational expenses
- Developed and executed event marketing strategies that grew ticket sales by 20%, leveraging social media and email campaigns
- Coordinated logistics for events, including vendor negotiations, ensuring 100% on-time execution and a 95% customer satisfaction rate
- Secured sponsorships, generating $500K+ in additional event funding, and strengthened partnerships with local businesses
Marketing Operations Manager
Community Gardens Powered by Kiva Confections
09.2017 - 05.2020
- Led marketing campaigns that boosted community awareness by 40%, resulting in a 25% increase in customers
- Managed vendor and partner relations, negotiating contracts that saved the company 10% on production and advertising costs
- Developed and analyzed marketing reports, driving data-informed decisions that increased overall marketing efficiency by 15%
- Executed digital marketing campaigns, increasing engagement by 35% through targeted email, social media, and PPC campaigns
Media Sales Executive
Comcast Business
08.2016 - 09.2017
- Managed a portfolio of 30+ clients, achieving a 20% increase in media sales by implementing tailored advertising strategies
- Analyzed market trends and client data to develop sales pitches that resulted in a 25% boost in overall sales revenue
- Exceeded monthly and quarterly sales targets, consistently ranking in the top 10% of sales performers across the region
Field Project Supervisor
Walmart Inc.
11.2014 - 08.2016
- Supervised 15-20 project teams in the implementation of new store layouts, improving operational efficiency by 20%
- Managed a budget of $100K+ for each project, ensuring projects were completed within budget and on schedule
- Trained and mentored junior staff, resulting in a 25% improvement in team productivity and adherence to safety standards
Assistant Store Manager
Walmart Inc. - Neighborhood Market
07.2013 - 08.2014
- Managed daily store operations, increasing store revenue by 15% within the first year through improved inventory management and merchandising
- Led a team of 35 associates, achieving a 10% improvement in customer satisfaction and operational efficiency
- Developed and implemented sales strategies, which led to a 20% increase in store traffic and sales
Supervisor
Levy Restaurants
10.2011 - 06.2013
- Supervised operations for high-profile events, ensuring smooth coordination and a 98% customer satisfaction rate
- Trained and led a team of 30+ employees, improving service speed and quality, which resulted in a 15% increase in repeat clientele
- Managed inventory, reducing waste by 12% through effective tracking and ordering processes
Education
Bachelor of Arts - English, Minor in Sports Journalism And Sociology
Morehouse College
Atlanta, GAAssociate of Science - Project Management
Laney College
Oakland, CA12-2026
Skills
- Public Relations and Media Engagement
- Financial Management & Budgeting
- Event Coordination & Logistics
- Customer Service Excellence
- Team Leadership & Staff Development
- Digital Marketing & Campaign Strategy
- Vendor & Client Relations
Certification
- SOGIE, SSA Training & Consulting Team, Oakland 11.05.24
- PII, SSA Training & Consulting Team, Oakland 11.05.24
- Adult Mental Health First Aid US, Oakland 12.13.24
- Outstanding Customer Service, SSA Training & Consulting Team, Oakland 12.18.24
- Leaders of Tomorrow, SSA Training & Consulting Team, Oakland 1.08.25
Timeline
Clerk 1
Social Services Agency
01.2023 - Current
Director, Live Events & Experiences
Bay Area Community Projects
01.2021 - 03.2024
Marketing Operations Manager
Community Gardens Powered by Kiva Confections
09.2017 - 05.2020
Media Sales Executive
Comcast Business
08.2016 - 09.2017
Field Project Supervisor
Walmart Inc.
11.2014 - 08.2016
Assistant Store Manager
Walmart Inc. - Neighborhood Market
07.2013 - 08.2014
Supervisor
Levy Restaurants
10.2011 - 06.2013
- SOGIE, SSA Training & Consulting Team, Oakland 11.05.24
- PII, SSA Training & Consulting Team, Oakland 11.05.24
- Adult Mental Health First Aid US, Oakland 12.13.24
- Outstanding Customer Service, SSA Training & Consulting Team, Oakland 12.18.24
- Leaders of Tomorrow, SSA Training & Consulting Team, Oakland 1.08.25
Bachelor of Arts - English, Minor in Sports Journalism And Sociology
Morehouse College
Associate of Science - Project Management
Laney College
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