Demetrius Robinson
Milwaukee
Summary
More than 15 years of C-Store, Restaurant, and Catering experience. Including hiring, training, budgeting, contracting, purchasing, and scheduling. Extensive knowledge of full P&L accounts. Experience in full on-site management and staff development. Customer feedback on cleanliness topped the 96th percentile, perform routine in-service and competencies for employees to enhance skills and for program knowledge and compliance.. Lean and Continuous Process Improvement trained.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Executive Multi-Site Director
HHS CHS-HCA Hospitals
03.2010 - Current
- Company Overview: Largest CHS hospitals in the United States. Oversee the newly established BlueGreen accounts in Wisconsin Dells for our new book of resort cleaning.
- Responsible for the development, implementation and management of a union (SEIU) EVS, Laundry, Food Service and the Transportation departments.
- Responsible for monitoring, providing oversight, analysis and direction on multi-million dollar budgets, including operating and capital budget preparation.
- Direct responsibility of a 12 million dollar budget.
- Highest HCAHPS scores in the region for both union and non-union accounts.
- Responsible for the organization and efficacious operation of various work sites on and off the Main Medical Centers and 12 regional hospitals.
- Devised and implemented methods to improve operational function in each work site, anticipated problems and formulated solutions in an expedient manner.
- Member of the Integrated Safety Committee, Infection Control Committee, Emergency Preparedness Committee and numerous other sub-committees.
- Evaluated responses to patient care experience and move HCAHPS scores to over 78% for eight months straight.
- Responsible for educating EVS Staff, Hospital Staff, Visitors/Members and Venders to the ever changing environment within the Health Care Arena.
- Largest CHS hospitals in the United States. Oversee the newly established BlueGreen accounts in Wisconsin Dells for our new book of resort cleaning.
Multi-Site District Manager
White Hen Pantry
Western Suburbs
03.1998 - 03.2010
- Responsible for the development, implementation and management of the White Hen Pantry C-Store, Restaurant, and Catering Program.
- Responsible for monitoring, providing oversight, analysis and direction on multi-million dollar budgets, including operating and capital budget preparation and maintenance.
- Direct responsibility of an 8 million dollar budget.
- Provided guidance, supervision and direction for 12 White Hen Pantry locations.
- Monitored, documented and evaluated the performance and conduct of each employee.
- Responsible for the organization and efficacious operation of 12 different White Hen Pantry Stores.
- Conducted Safety trainings/drills (Haz-Mat, OSHA, de-escalation techniques, safety awareness etc.)
- Managed 12 General Managers and Assistant Managers and a staff of over 185 FTE's.
- Responsible for educating Staff and site General Managers on Service Excellence.
Area General Manager
White Hen Pantry
Lagrange
10.1992 - 03.1998
- Scheduled, monitored, and inspected all work for the Lagrange Area White Hen Pantry.
- Managed over 25 employees and 2 Managers.
- Accountable for all activities of a 24 hour C-Store.
Education
Masters - Business Administration
Canterbury University
Cheshire, CTBachelors - Business Administration
Canterbury University
Cheshire, CTSkills
- Emergency Management
- Lean
- Profit & Loss
- Environmental Services
- Budgeting
- Employee Evaluation
- Management
- Infection Control Training
- Operations Management
- Quality Assurance
- Process Improvement
- Change Management
- Public Speaking
- Human resources management
- Leadership
- Project management
- Microsoft Office
- Recruiting
- Teaching
- Supervising experience
- Logistics
- Sales
Certification
Food Handler Certification
Assessments
- Attention to Detail Skills, 10/01/18, Highly Proficient
- Management & leadership skills: Planning & execution, 03/01/21, Highly Proficient
- Management & leadership skills: Impact & influence, 06/01/20, Proficient
- Supervisory skills: Interpersonal skills, 03/01/21, Highly Proficient
Timeline
Executive Multi-Site Director
HHS CHS-HCA Hospitals
03.2010 - Current
Multi-Site District Manager
White Hen Pantry
03.1998 - 03.2010
Area General Manager
White Hen Pantry
10.1992 - 03.1998
Masters - Business Administration
Canterbury University
Bachelors - Business Administration
Canterbury University