Stephanie Hall
San Francisco,CA
Summary
Highly dynamic, results-oriented, and motivated Mental Health & Operations
Overview
24
24
years of professional experience
Work History
Multi-Site Executive Director / Executive Director Emeryville
WATERMARK RETIREMENT COMMUNITIES
Emeryville, CA
01.2022 - Current
- Oversight of all community operations including staff management, resident programming, and care for3 Watermark Communities; primary community Emeryville
- Increased NOI by over46%
- Increased occupancy from21% to100% in Memory Care &85% in AL
- Responsible for oversight of sales, marketing, administration, finance, wellness, dining services, and resident activities
- Develop monthly strategic plans, quarterly sales plans, marketing plans and implement them
- National Diversity, Equity, and Inclusion specialist for76 communities nationwide
- Monitor key performance indicators, manage staff training, and develop and administer operational budget
- Provide oversight of human resources functions, invoicing, and collections
- Responsible for oversight of renovations of units and move-in coordination
- Ensure Title22, federal, and county mandates are complied with
- Monitor data collection, perform audits, and conduct strategic planning for the community
- Work directly with sales to ensure optimum census
- Participate with community tours for prospective residents
- Responsible for the development of operational systems to drive efficiency within the community
Mental Health Coach – Behavioral, Criminal, and Performance Coaching
PRIVATE PRACTICE BEHAVIORAL HEALTH PRACTITIONER
San Francisco Bay Area, CA
01.2012 - Current
- Imagery & Visualization
- Counseling
- Substance Use Disorder Treatment
- Mental Health Counseling
- Dialectical Behavioral Therapy
- Diversity and Inclusion instruction and trainer
Executive Director
Sunrise Senior Living
San Francisco, CA
11.2021 - 01.2022
- Day to day operations of community
- Sales/Marketing
- Driving NOI & Margin
Director of Programs
Crestwood Behavioral Health
San Francisco, CA
02.2019 - 10.2021
- Opened new program in St
- Mary's Hospital
- Title9 Compliance
- Facilitated all operations: Dining, Facilities, Medical, Staffing, licensing, permitting, and implementing intensive3 month training program
- Collaboration with Department of Public Health in San Francisco
- Oversight of financial health & adherence to budget
- Collaboration with emergency psychiatric facilities to gain occupancy
- 100% occupancy achieved within first90 days of operations
Regional Director of Operations
BAYMARK HEALTH SERVICES
Menlo Park, CA
01.2016 - 02.2019
- Responsible for the operation and performance of3 Opiate Replacement clinics serving over1400 patients combined
- Staff management, compliance with budget, and interaction with third party vendors
- Participated in the interviewing, hiring, training of clinic staff and human resources functions
- Evaluated, managed, counseled, and terminated subordinate personnel
- Provided direction to clinic personnel and relayed corporate mandates, goals, and objectives to field personnel
- Chair on Diversion & Inclusion board developing policies and procedures for the company nationwide
- Worked closely with staff via regular supervision to ensure the completion of performance goals
- Communicated with and ensured compliance with regulatory agencies
- Identified areas for cost-saving opportunities, and operational efficiencies
- Assisted with partnering opportunities, linkage/support agreements and other critical relationships to drive census growth and meet regulatory requirements
- Maintained CARF/JCAHO standards and their application
- Responsible for maintenance and updating of policy and procedure manual and clinic operations manuals and procedures
- Participated in community relations, education, and development activities to drive and maintain census
- Identified and implemented tactical steps to increase and retain census
- Participated in the overall company performance improvement process
Director of Recovery Services
SALVATION ARMY
San Francisco, CA
01.2009 - 12.2014
- Led targeted decision-making in the development, implementation, and management of new Recovery Services-specific program components
- Drove center-wide success by recruiting, mentoring, and managing a top-notch team while working with the Training Director to develop plans for staff training and providing input and approval of employee training modules
- Contributed toward development of the large-scale annual budget, and assisted in the development, implementation, and evaluation of policies, goals, and objectives
- Established Veterans Services solutions to serve the greater community
- Maintained an active caseload providing interventions for clients, as necessary
- Built relationships with the Veterans Administration, Kaiser Permanente, and
Multi Site Assistant Executive Director
NORTHERN CALIFORNIA SERVICE LEAGUE
San Francisco, CA
01.2004 - 12.2009
- Built collaborative relationships and generated contracts for temporary housing programs for the State Department of Corrections, Probation Department, and Sheriff's Department
- Ensured licensure and contractual compliance while providing meaningful improvements to exceed program requirements
- Directed service to culturally diverse clients and established an improved supervision program for sex offenders
- Successfully established and implemented new program components
- Developed and implemented innovative programs for high-risk offenders
- Managed annual budgets, crisis response, and interventions
Director
DETENTION DIVERSION ADVOCACY PROGRAM
San Francisco, CA
01.2001 - 12.2004
- Lead collaborative re-entry transition planning with Public Defenders, DA, Probation, and community-based organizations
- Developed high-risk offender services and designed and implemented a supervision program for youth offenders
- Managed an Emergency Crisis Response team
- Identified and developed service plans for high-risk juvenile offenders to reintegrate into the community from out-of-home placement institutions
- Initiated family interventions and comprehensive monthly reporting to Juvenile Courts
- Identified strategies to successfully expand outreach in collaboration with management teams
Education
MA - Professional Psychology
University of the Arizona Global Campus
12.2024
Skills
- Organizational skills
- Time management
- Business development
- Enterprise sales
- B2B sales
- Addiction counseling
- Strategic planning
- Operations management
- Senior leadership
- Microsoft Excel
- Microsoft Word
- Microsoft Powerpoint
Timeline
Multi-Site Executive Director / Executive Director Emeryville
WATERMARK RETIREMENT COMMUNITIES
01.2022 - Current
Executive Director
Sunrise Senior Living
11.2021 - 01.2022
Director of Programs
Crestwood Behavioral Health
02.2019 - 10.2021
Regional Director of Operations
BAYMARK HEALTH SERVICES
01.2016 - 02.2019
Mental Health Coach – Behavioral, Criminal, and Performance Coaching
PRIVATE PRACTICE BEHAVIORAL HEALTH PRACTITIONER
01.2012 - Current
Director of Recovery Services
SALVATION ARMY
01.2009 - 12.2014
Multi Site Assistant Executive Director
NORTHERN CALIFORNIA SERVICE LEAGUE
01.2004 - 12.2009
Director
DETENTION DIVERSION ADVOCACY PROGRAM
01.2001 - 12.2004
MA - Professional Psychology
University of the Arizona Global Campus