Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Hi, I’m
Demetrius Rodgers
Customer Service Rep
Cypress,TX
Summary
Overview
14
years of professional experience
Work History
InTown SuitesHouston, TX
Guest Service Attendant
08.2023 - Current
Job overview
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Helped with guestrooms
- Swept and Mopped floors
- Did laundry
- managed over 10 guest rooms per day
Capital Management Services Buffalo, NY
Online Customer Representative
08.2016 - 03.2020
Job overview
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of proper information regarding mortgages, credit and debit cards and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Helped with resetting online passwords.
- Received upward of 110 calls per day
Upstate Home CustomsNiagara Falls, NY
Independent Paint Contractor
03.2010 - 07.2016
Job overview
- Painted surfaces using brushes, spray guns, and paint rollers.
- Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
- Painted indoor areas such as hallways, bathrooms, and lobbies.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities
WalmartNiagara Falls
Overnight Stocker
08.2018 - 12.2018
Job overview
- Stocked the shelves with merchandise for the store while it was open
- Worked during black Friday and holiday rushes before Covid-19
- Scanned and matched merchandise numbers to place food and merchandise in the correct location
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
Education
Niagara Falls, High SchoolNiagara Falls
High School Diploma
University Overview
Skills
- Call Center Operations
- Fraud Prevention and Detection
- Information Updates
- Inbound Phone Call Management
- Problem-Solving Skills
- Call Volume Analysis
Timeline
Guest Service Attendant
InTown Suites
08.2023 - Current
Overnight Stocker
Walmart
08.2018 - 12.2018
Online Customer Representative
Capital Management Services
08.2016 - 03.2020
Independent Paint Contractor
Upstate Home Customs
03.2010 - 07.2016
Niagara Falls, High School
High School Diploma