Lorenzo Carter
Baltimore,MD
Overview
4
4
years of professional experience
Work History
Guest Service Representative / Night Auditor
Spring Hill Suites
05.2022 - 10.2023
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Streamlined check-in and check-out processes for increased efficiency and guest convenience.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arriving guests.
Customer Service Representative (Remote)
Smithlife Healthcare
09.2021 - 11.2022
- Answered members' questions and fielded complaints to resolve issues
- Accessed members' information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations
- Provided outstanding service to new and long-standing members by attending closely to concerns and developing solutions
- Responded to a high volume of incoming calls from new and existing members.
CNA
Jewish Foundation Group Homes
05.2020 - 10.2021
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Member Services Specialist (Remote)
Jewish Foundation For Group Homes
07.2020 - 08.2021
- Promoted to trainer in 6 months time for new PCP remote employees
- Answered inbound calls from a wide range of members, welcoming callers
- Maintained a high level of professionalism as well as product knowledge of financial services
- Utilized Microsoft Teams to effectively communicate with Mangers, Leads and support staff.
Customer Service Representative
Darcars Dealership
12.2019 - 06.2020
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Collected deposits or payment arranged for billing
- Maintained knowledge of company products and services to promptly resolve complaints and concerns
- Assessed team member performances by delivering one-on-one coaching to promote better service
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
Education
Skills
- Microsoft Teams
- Google Suite
- Courteous with Strong Service Mindset
- Customer Service
- Call Documentation
- Microsoft Office (word, Excel, Outlook)
- Multitasking and Prioritization
- Communication skills
- Call Center Operations
- 45 WPM Typing Speed
- Data Entry
- Flexible Schedule
Timeline
Guest Service Representative / Night Auditor
Spring Hill Suites
05.2022 - 10.2023
Customer Service Representative (Remote)
Smithlife Healthcare
09.2021 - 11.2022
Member Services Specialist (Remote)
Jewish Foundation For Group Homes
07.2020 - 08.2021
CNA
Jewish Foundation Group Homes
05.2020 - 10.2021
Customer Service Representative
Darcars Dealership
12.2019 - 06.2020
Similar Profiles
Nylah RomigNylah Romig
Housekeeper at Spring Hill SuitesHousekeeper at Spring Hill Suites
Leslie ThompsonLeslie Thompson
Front Desk Associate at Spring Hill Suites by MarriottFront Desk Associate at Spring Hill Suites by Marriott
Hameedah KarriemHameedah Karriem
General Manager (GM) at Spring Hill SuitesGeneral Manager (GM) at Spring Hill Suites
Fagamalama TogafauFagamalama Togafau
Houseman Supervisor at Mariott- Spring Hill SuitesHouseman Supervisor at Mariott- Spring Hill Suites
Devin S. SmithDevin S. Smith
Pet Sitter at Friends and FamilyPet Sitter at Friends and Family