DEMETRIUS SCOTT
Spring Hope,NC
Summary
Dedicated and compassionate education support professional with experience in special education classrooms, student transportation, customer service, and healthcare administration. Skilled in supporting students with diverse academic, behavioral, and developmental needs while maintaining safe, structured, and positive learning environments. Proven ability to build strong relationships with students, families, staff, and community members through professionalism, patience, and communication. Experienced in both educational and healthcare settings requiring strong organization, multitasking, problem-solving, confidentiality, and customer service skills. Passionate about impacting the lives of children and supporting their academic, social, and emotional growth.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sales Asscociate
Kay's Jewelers
06.2026 - Current
- Delivered exceptional customer service to enhance client relationships and foster loyalty.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Educated customers on jewelry care and maintenance for improved product longevity.
- Executed sales transactions efficiently, maintaining accuracy in cash handling and register operations.
Bus Driver / Teacher Assistant
Nash County Public Schools
01.2020 - Current
- Safely transport students to and from school while ensuring compliance with transportation safety standards and district policies
- Maintain order and positive behavior management on school buses while prioritizing student safety and well-being
- Assist teachers with classroom instruction, educational activities, and daily learning support
- Support students with varying educational, behavioral, developmental, and communication needs
- Work closely with instructional staff to maintain structured and supportive classroom environments
- Assist with classroom preparation, copying materials, assignments, and instructional tasks
- Monitor students throughout the school day, including transitions, classroom activities, and transportation
- Build nurturing and positive relationships that support students emotionally, socially, and academically
- Demonstrate flexibility by assisting in multiple roles and providing substitute support when needed
- Maintain professionalism and confidentiality while working with students, staff, and families
- Key Contributions
- Successfully balanced dual responsibilities in both transportation and classroom support roles
- Developed strong relationships with students through consistency, patience, and compassion
- Supported students with special needs in maintaining routines and participating in classroom activities
Customer Service Representative
Rocky Mount Family Medical Center
01.2017 - 12.2019
- Provided exceptional customer service to patients and visitors in a busy medical office setting
- Assisted with front desk operations including patient check-in and check-out
- Scheduled appointments and maintained patient records accurately
- Performed data entry and administrative support tasks efficiently
- Assisted with medical records processing and documentation
- Responded to patient inquiries professionally while ensuring confidentiality
- Supported call center operations and coordinated communication with patients and staff
- Maintained organized workspaces and contributed to daily office efficiency
- Key Contributions
- Built strong customer service and administrative support skills
- Assisted in maintaining efficient office operations and patient satisfaction
- Demonstrated professionalism and reliability in healthcare support environments
Switchboard Operator / Patient Access Representative
UNC Nash Health Care Systems
02.2015 - 01.2019
- Managed high-volume incoming calls and directed communication throughout the hospital system
- Operated hospital switchboard systems while maintaining professionalism and accuracy
- Coordinated emergency overhead paging and after-hours communication for medical personnel
- Scheduled patient appointments and maintained accurate appointment information
- Processed patient check-in and check-out procedures efficiently
- Collected patient copayments and assisted with insurance-related administrative tasks
- Entered and maintained confidential patient information within electronic systems
- Assisted patients, visitors, and medical staff with professionalism and empathy
- Delivered excellent customer service in fast-paced healthcare environments
- Key Contributions
- Demonstrated strong multitasking and communication skills in a high-pressure environment
- Provided professional and compassionate service to patients and families
- Supported smooth communication across multiple hospital departments
Cashier
Food Lion
09.2014 - 05.2015
- Delivered friendly and efficient customer service during checkout operations
- Assisted customers with locating products and addressing concerns
- Maintained clean and organized checkout and store areas
- Retrieved shopping carts and assisted customers with groceries when needed
- Worked collaboratively with team members to support store operations
- Handled transactions accurately and efficiently
Sales Floor Associate
Target
06.2014 - 08.2014
- Assisted customers with product selection and general inquiries
- Stocked, organized, and replenished merchandise throughout the store
- Maintained clean and visually appealing sales floor areas
- Supported cashier operations and assisted additional departments when needed
- Contributed to positive customer experiences through professionalism and teamwork
Education
Associate of Science - Early Childhood Education
Rasmussen University
Online 09.2023
High School Diploma -
Southern Nash High School
Bailey, NC06.2013
Skills
- Special Education Classroom Support
- Student Supervision & Safety
- Behavior Management Support
- Transportation Safety Procedures
- Customer Service Excellence
- Communication & Interpersonal Skills
- Conflict Resolution
- Data Entry & Documentation
- Scheduling & Administrative Support
- Adaptability & Problem Solving
- Microsoft Office & Google Workspace
- Multi-tasking strength
- Listening skills
- Time management
- Flexible schedule
Certification
- Early Childhood Education Certificate
- Commercial Bus Driving Experience
- Experience Supporting Students with Diverse Learning Needs
- Strong Background in Customer Service & Public Interaction
- Healthcare Administrative Support Experience
Timeline
Sales Asscociate
Kay's Jewelers
06.2026 - Current
Bus Driver / Teacher Assistant
Nash County Public Schools
01.2020 - Current
Customer Service Representative
Rocky Mount Family Medical Center
01.2017 - 12.2019
Switchboard Operator / Patient Access Representative
UNC Nash Health Care Systems
02.2015 - 01.2019
Cashier
Food Lion
09.2014 - 05.2015
Sales Floor Associate
Target
06.2014 - 08.2014
Associate of Science - Early Childhood Education
Rasmussen University
High School Diploma -
Southern Nash High School
PROFESSIONAL STRENGTHS
- Compassionate and patient professional with strong interpersonal skills
- Proven ability to work effectively with children, families, coworkers, and the public
- Strong time management and multitasking abilities
- Dependable team member with excellent attendance and professionalism
- Able to adapt quickly to changing environments and responsibilities
- Experienced in maintaining calm and professionalism in high-pressure situations