KENYATTA HARRIS
Grand Prairie,TX
Summary
Customer service and administrative support professional with a background in education, healthcare, pharmacy services, and group sales. Strong communication, data entry, and problem-resolution skills support accurate records, calm customer interactions, and dependable support for students, reservations, and account follow-up.
Overview
10
10
years of professional experience
Work History
Classroom Assistant – Elementary Special Education, Alternate Curriculum
Arlington Independent School District (Arlington ISD)
02.2026 - Current
- Delivered academic, social-emotional, behavioral, and functional support tailored to individual student needs.
- Facilitated learning, engagement, and independence for students in the Alternate Curriculum program.
- Support students in developing functional life skills, social interactions, and daily routines.
- Assist with implementing instructional programs for elementary students receiving special education services.
- Assist teachers with classroom activities, instructional strategies, and individualized learning goals.
- Maintained a safe and organized classroom environment to support student learning. a safe, structured, and supportive classroom environment.
- Collaborated with teachers and school personnel to enhance student progress and overall well-being.
Data Entry / Group Sales Support
Six Flags Corporate
Arlington, TX
05.2023 - 12.2025
- Entered and maintained accurate information for group reservations, sales inquiries, and event bookings to ensure seamless customer experiences.
- Communicated with prospective groups to provide information and support for visits to Six Flags parks, enhancing customer engagement.
- Support an efficient reservation process through accurate documentation and attention to detail.
- Followed up on outstanding balances and assisted with payment resolution to maintain positive customer relationships and ensure timely transactions.
- Organized records systematically to enhance accessibility and retrieval. and provide timely customer communication.
Claims Customer Service Representative
Blue Cross and Blue Shield
08.2021 - 10.2022
- Assisted customers with service-related questions, ensuring clarity and satisfaction.
- Managed data entry, phone interactions, and multiple computer systems while following company guidelines.
- Documented customer inquiries accurately to support effective follow-up and service.
- Applied coaching and training feedback to improve service quality.
- Contributed to team meetings by sharing insights and actionable recommendations.
- Used basic medical terminology to better understand member needs.
Pharmacy Representative
Navitus
08.2016 - 03.2021
- Cultivated positive customer relationships through proactive communication and effective problem-solving.
- Coordinated management of inquiries across multiple communication channels, enhancing overall customer experience.
- Delivered customer support via phone, email, and live chat, ensuring timely and effective resolution of inquiries.
- Used active listening and de-escalation techniques to resolve customer concerns.
- Responded to inquiries accurately and professionally.
- Followed established scripts, procedures, and client-specific guidelines.
Education
Master Makeup Artist -
Tint School of Make-Up & Cosmetology
Dallas, TX03-2022
High School Diploma -
A. Maceo Smith High School
Dallas, TX05-2006
Skills
- Special Education Classroom Support
- Individualized Learning Plans
- Behavioral Support Techniques
- Holistic student support
- Student Engagement Strategies
- Classroom Activity Coordination
- Data management
- System navigation
- Multi-channel support
- Multitasking and Time Management
- Verbal and Written Communication
- Conflict resolution
Timeline
Classroom Assistant – Elementary Special Education, Alternate Curriculum
Arlington Independent School District (Arlington ISD)
02.2026 - Current
Data Entry / Group Sales Support
Six Flags Corporate
05.2023 - 12.2025
Claims Customer Service Representative
Blue Cross and Blue Shield
08.2021 - 10.2022
Pharmacy Representative
Navitus
08.2016 - 03.2021
Master Makeup Artist -
Tint School of Make-Up & Cosmetology
High School Diploma -
A. Maceo Smith High School