Demetrius Sheppard
Miami,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Medical Claims Processor
Sutherland Global Services
07.2022 - Current
- Organized detailed notes from providers and accurately assess appeals.
- Processed between 70-95 claims daily
- Calculated claims amounts and submitted paperwork for payment or review.
- Evaluated medical claims for accuracy and completeness and researched missing data.
- Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures, and HIPAA regulations.
- Monitored and updated claims status in thedesignated claims processing system.
Support Specialist
American Customer Care
11.2021 - 05.2022
- Resolved and documented software issues of customer medical devices..
- Handled 50-60 customer inquiries through various channels via chat, email, and phone.
- Utilized ticketing system to track customer requests and prioritize urgent needs
- Monitored inventory levels to keep all medical equipment properly stocked
Technical Support Representative
Corsair Memory Inc
03.2020 - 09.2021
- Researched product and issue resolution tactics to address customer concerns
- Created RMA/ARMA tickets through Zendesk for customers who are within warranty and need replacement parts
- Managed high levels of call flow and responded to various technical support needs.
- Provide information on new upcoming products customers inquired of.
Customer Service Technician
Ubreakifix
09.2019 - 01.2020
- Resolve customer issues by troubleshooting and repairing their electronic devices; computers, smartphones, and tablets
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
Customer Service Agent
Inktel Contact Center
01.2019 - 07.2019
- Verified account information and personal data in Salesforce customer tracking system.
- Responded to customer requests for products, services, and company information
- Analyzed and processed customer requests for refunds or reimbursements for faulty products or degraded items.
Education
Bachelor of Science - Cybersecurity
Miami Dade College
Miami, FL12.2025
Certificate - Computer And Information Sciences
Robert Morgan Educational Center And Technical College
Miami, FL12.2018
Skills
- Electronic Health Records
- Work Organizing and Prioritizing
- Medical Terms and Procedure Knowledge
- Google Workspace
- Issue and Resolution Tracking
- Support End-Users
- Production Work
- Technical Support and Assistance
- Microsoft Windows and Office
Certification
Google IT Support Professional Certificate
Gener8tor Skills Accelerator - Data Analytics Certificate
Timeline
Medical Claims Processor
Sutherland Global Services
07.2022 - Current
Support Specialist
American Customer Care
11.2021 - 05.2022
Technical Support Representative
Corsair Memory Inc
03.2020 - 09.2021
Customer Service Technician
Ubreakifix
09.2019 - 01.2020
Customer Service Agent
Inktel Contact Center
01.2019 - 07.2019
Bachelor of Science - Cybersecurity
Miami Dade College
Certificate - Computer And Information Sciences
Robert Morgan Educational Center And Technical College