Demetrius Simmons
Charlotte,NC
Summary
Detail-oriented, organized, and meticulous employee. Works at a fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Adept at preventing employee and visitor criminal activity with observational and investigation abilities. Knowledgeable about how to deal with physical altercations in a safe way.
Overview
17
17
years of professional experience
Work History
Asset Protection Associate
Belk Department Store
05.2024 - Current
- Patrolled store departments to check for suspicious activities.
- Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
- Controlled reduction of loss inventory by protecting company assets.
- Wrote reports outlining activities and results.
- Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
- Collaborated with store management to develop targeted action plans addressing high-risk areas and items.
- Increased awareness of potential risks among staff members through ongoing communication, fostering a culture of vigilance against theft and fraud.
- Assisted law enforcement in the apprehension of shoplifters, providing necessary evidence and documentation for successful prosecutions.
Layoff
08.2023 - 05.2024
I was laid off from Verizon Wireless. During this break i traveled and completed a cybersecurity course.
Technical Support
Verizon Wireless
07.2014 - 08.2023
- Offered top-notch technical support, diagnosing malfunctioning equipment and implementing effective solutions promptly.
- Provided technical support to team members, facilitating knowledge sharing and continuous improvement efforts.
- Optimized customer satisfaction by providing technical support and addressing inquiries effectively.
- Coordinated with technical support teams to resolve customer issues quickly and efficiently.
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Agent
Time Warner Cable
09.2013 - 06.2014
- Demonstrated empathy in handling difficult situations, fostering customer trust and loyalty.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
- Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
Infantry Rifleman
United States Marine Corps
06.2007 - 05.2013
- Performed as fire team member during situational training exercises and infantry dismounted battle drills.
- Participated in joint exercises with other military branches to foster teamwork and improve overall combat effectiveness.
- Conducted reconnaissance patrols to gather vital intelligence, enabling successful mission completion.
- Operated advanced communication systems to maintain situational awareness among team members during complex operations.
- Displayed adaptability by quickly learning new tactics, techniques, and weapon systems when faced with evolving threats or mission requirements.
- Led fire teams during battle drills and training exercises.
- Served as a mentor for junior Marines, offering guidance on professional development and career progression opportunities within the infantry field.
- Maintained a high level of discipline and professionalism in the squad, leading by example at all times.
- Managed logistical requirements for the squad, ensuring appropriate equipment allocation and maintenance schedules were followed.
- Mentored junior soldiers on career progression opportunities within the Infantry field, providing guidance on promotion paths and required qualifications for advancement.
Education
Online certificate -
Google Cybersecurity Certificate
02.2024
Skills
- Detail Oriented
- Team Training
- Integrity and Trustworthiness
- Loss Prevention
- Problem-solving abilities
- Critical Thinking
- Active Listening
- Military Discipline
- Patrolling Techniques
- Tactical Leadership
- Team Management
- Upselling and Cross Selling
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Personal Information
Title: Cybersecurity Analyst
Timeline
Asset Protection Associate
Belk Department Store
05.2024 - Current
Layoff
08.2023 - 05.2024
Technical Support
Verizon Wireless
07.2014 - 08.2023
Customer Service Agent
Time Warner Cable
09.2013 - 06.2014
Infantry Rifleman
United States Marine Corps
06.2007 - 05.2013
Online certificate -
Google Cybersecurity Certificate