Demetrius Smith
Conyers,GA
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
26
26
years of professional experience
Work History
Retention Customer Service Agent
AT&T
06.2022 - Current
- Cultivate and maintain strong relationships with existing customers to ensure continued satisfaction and loyalty.
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Maintained high professionalism when interacting with customers, ensuring positive experiences.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Collaborated with team members to develop innovative solutions for complex customer problems.
- Conducted thorough research on client accounts for accurate information gathering and issue resolution.
- Manage approximately 20 incoming calls per day from customers.
Front Desk Receptionist
Marriott
01.2022 - 06.2022
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
- Services approximately 75 guests per day.
Flight Attendant
Southwest Airlines
01.2014 - 01.2022
- Ensure the well-being of passengers while delivering exceptional customer service by creating a safe, enjoyable, and comfortable flying experience for all passengers.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Educated passengers about emergency equipment usage during safety demonstrations, ensuring comprehension of critical procedures.
Inflight Supervisor
AirTran Airways
05.2005 - 01.2014
- Led comprehensive efforts to ensure compliance with aviation regulations and corporate policies, implementing procedural enhancements to align with evolving standards.
- Enhanced customer satisfaction by ensuring timely and efficient service during flights.
- Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
- Managed over 150 Flight Attendants' files.
- Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
Correctional Officer
Georgia Department Of Corrections
03.1998 - 05.2005
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Facilitated rehabilitation programs for inmates, promoting positive behavioral changes and reducing recidivism rates.
- Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.
- Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
- Managed over 180 inmates in one dorm,
Education
Bachelor of Arts - Film
Georgia State University
Atlanta, GA06.2023
Associate of Arts - Journalism
Georgia Perimeter College
Decatur, GA06.2017
Skills
- Training
- Conflict Resolution
- Strategic Planning
- Organization
- Communication
- Networking
- Collaborative Efforts
- Team Leadership
- Problem Solving
- Threat Management
- Visitor tracking
- Electronic surveillance
- Emergency Response
- Investigation documentation
- Legible report writing
Timeline
Retention Customer Service Agent
AT&T
06.2022 - Current
Front Desk Receptionist
Marriott
01.2022 - 06.2022
Flight Attendant
Southwest Airlines
01.2014 - 01.2022
Inflight Supervisor
AirTran Airways
05.2005 - 01.2014
Correctional Officer
Georgia Department Of Corrections
03.1998 - 05.2005
Bachelor of Arts - Film
Georgia State University
Associate of Arts - Journalism
Georgia Perimeter College