Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Lee Byars Jr.

The Colony

Summary

Experienced with handling customer inquiries and resolving issues promptly. Utilizes effective communication and active listening to enhance customer satisfaction. Knowledge of customer relationship management and conflict resolution techniques.

Overview

11
11
years of professional experience

Work History

Customer Service Agent

American Airlines
01.2022 - Current
  • Assisting passengers in checking in for flight accepting bags for travel and assisting the boarding process as well securing an accurate count of passengers for travel for each flight

Customer Service Gen Care

ADT Security Services
02.2021 - 08.2021
  • As a Gen Care Associate, we provide first call resolution technical support and billing support to our ADT customers

Senior Specialist II

JP Morgan Chase
05.2020 - 09.2020
  • Received and/or made 50 to 60 outbound calls a day to Chase customers that were in or headed into default on their home loan as well as educated the customers on payment and selling options

Assistant Manager Hospitality Guest Services

Springhill Suites-Marriott
07.2016 - 01.2020
  • Responsible for 35 people, scheduling, payroll, training/coaching, accounts payable/receivable, taking reservations, greeting as well as registering guests, providing shuttle service during their stay, and settling the guest’s account upon completion of their stay

Senior Call Center Representative

North Texas Tollway Authority
06.2014 - 07.2016
  • Under general supervision of the NTTA Call Center Team Lead, we provided support to call center representatives with escalated calls regarding toll accounts, payments by phone as well as face to face interaction

Education

Associate Degree - Business Administration

Parks College
01.2003

High School Diploma -

George Washing High School
Denver, Colorado
05-1996

Skills

  • Management Experience
  • Call Center Customer Service
  • Schedule Management
  • Inventory
  • Training
  • Data entry
  • Problem resolution
  • Outstanding communication skills

Timeline

Customer Service Agent

American Airlines
01.2022 - Current

Customer Service Gen Care

ADT Security Services
02.2021 - 08.2021

Senior Specialist II

JP Morgan Chase
05.2020 - 09.2020

Assistant Manager Hospitality Guest Services

Springhill Suites-Marriott
07.2016 - 01.2020

Senior Call Center Representative

North Texas Tollway Authority
06.2014 - 07.2016

Associate Degree - Business Administration

Parks College

High School Diploma -

George Washing High School

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Michael Lee Byars Jr.