Tajunae Palmer
Wilmington,NC
Summary
Polite and professional successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Customer Service Agent
Teleperformance USA
03.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls regarding issues they were having with the website.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Communicated with clients regarding account services, issues with app, resetting logon credentials
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously, empathy and professionally.
- Answered constant flow of customer calls within7 seconds
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Learned the call flow
- Troubleshooting members
Housekeeper
Marriott
03.2020 - 03.2021
- Disinfected and cleaned hotel rooms
- Stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in lobbies and room
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Disposed of trash in each room
- Removed bed sheets and towels from rooms
- Dusted picture frames and wall hangings with cloth.
- Changed bed linens and collected soiled linens for cleaning.
Hostess
Hilton
10.2019 - 03.2020
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Relayed guest comments or suggestions to manager on duty for further action.
- Used cash registers and credit card machines to cash out customers.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
High School Diploma -
Highland Springs High School
Highland Springs, VA06.2019
Skills
- Serving Experience
- Typing
- Food Safety
- Food Driving
- Driving
- Healthcare management - 1 year
- Leadership Experience
- Technical Support
- Cleaning Experience
- Desktop Support
- Kitchen Experience
- Communications
- Retail Sales
- Data entry
- Software troubleshooting
- Busser
- Hotel experience
- Food Service
- Organizational Skills
- Coffee Experience
- Food Preparation
- Account Management
- Live Chat
- OpenTable
- Customer service
- Host/Hostess
- Restaurant Experience
- Serving Experience
- Typing
- Food Safety
- Driving
- Healthcare management - 1 year
- Leadership Experience
- Technical Support
- Cleaning Experience
- Desktop Support
- Kitchen Experience
- Communications
- Retail Sales
- Data entry
- Software troubleshooting
- Busser
- Hotel experience
- Food Service
- Organizational Skills
- Coffee Experience
- Food Preparation
- Account Management
- OpenTable
- Customer service
- Host/Hostess
- Restaurant Experience
Timeline
Customer Service Agent
Teleperformance USA
03.2021 - Current
Housekeeper
Marriott
03.2020 - 03.2021
Hostess
Hilton
10.2019 - 03.2020
High School Diploma -
Highland Springs High School
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