Rose Looby
Cincinnati,OH
Summary
I am a lifelong learner and educator. I am passionate about empowering people with information about the world we live in, and inspiring curiosity. I have worked in a range of fields, from formal education, to childcare, or customer service & sales. I value communication, research, and curiosity above all else.
Overview
9
9
years of professional experience
Work History
Customer Service Agent
RDI Corporation
11.2020 - Current
- Took orders, filing customer service complaints, tracking orders, entering data
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Facilitated communications through management of inbound and outbound customer calls.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Store Clerk
Wild Berry Incense
05.2020 - 11.2020
- Opened and closed the store, designed displays, organized storefront, interacted with customers, took stock of till
- Assisted customers by answering questions and fulfilling requests.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Performed inventory control, such as counting, and stocking merchandise.
- Resolved complaints by providing knowledgeable, quick service to meet any need and promote loyalty.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
Teaching Assistant
University of New Mexico
08.2019 - 05.2020
- For the 2019-2020 school year, I was a teaching assistant at UNM
- I have taught an online-learning course on Greek Mythology, as well as a Latin 101 course in person
- I am responsible for using and entering information into an online grading system, facilitating student learning, answering student questions, and edition my syllabus, as well as creating exams, quizzes, and lesson plans.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
Camp Instructor
Cincinnati Shakespeare Company
05.2019 - 08.2019
- Instructed children aged 6-13 in acting
- My duties included supervision at mealtimes, dropoff and pickup, as well as leading and facilitating acting exercises for the children
- I also lead games, gave lessons, and directed short plays.
- Communicated with parents, staff and teachers regarding children or program issues.
- Led groups of children safely through variety of camp activities.
- Supervised, guided and assisted students during crafts, art projects, games and other activities to provide developmental stimulation.
AIDE
COPY CENTER, MIAMI UNIVERSITY
09.2016 - 05.2019
- I was responsible for printing out educational materials for English classes, as well as placing promotional materials for departmental events around campus
- Additionally, I maintained the front desk when the secretary needed a substitute, and twice weekly typed transcripts for a faculty member with a light sensitivity.
PHAN SHIN CHINESE & THAI CUISINE
07.2016 - 05.2017
- I seated customers, recorded their orders in shorthand, and ensured that they received their food in a timely manner, as well as making their dining experience pleasant
- I was also responsible for telephone orders, and communication between the kitchen, and the front of the house.
BARISTA, TAPIOCA TEA & COFFEE
09.2014 - 01.2016
- I took and recorded orders for food and drinks, both of which I prepared
- I also maintained a clean and attractive workspace, as well as closing the shop and stocking inventory.
Education
Bachelor's - Classical Humanities & English Literature
Miami University
Oxford, OH05.2019
HIGH SCHOOL DIPLOMA -
TALAWANDA HIGH SCHOOL
05.2015
Skills
- Customer service
- Networking
- Microsoft Office
- Teaching Experience
- Time Management
- Coffee Experience
- Barista Experience
- Public Speaking
- Childcare
- Early Childhood Education
- Leadership Experience
- Microsoft Excel
- Restaurant Experience
- Guest Services
- Event Planning
- English
- Classroom Management
- Sales
- Retail Sales
- Tutoring
- Research
- QuickBooks
- Google Suite
- Social media management
- Computer skills
- Microsoft Powerpoint
- Cold calling
- Writing Skills
- Languages
- English - Expert
- Hungarian - Intermediate
- Latin - Expert
- Additional Information
- SKILLS
- Experience in customer service
- Performance & public speaking
- Experience preparing coffee, food, tea
- Read Greek & Latin at an advanced level
- Networking & Outreach
- Proficient at learning new technologies
- Electronic Grading Software
- Lesson Planning and Preparation
- Motivating and Inspiring Students
- Small Group Instruction
- Strong Work Ethic and Dependable
Languages
Latin
Professional Working
Greek
Professional Working
Timeline
Customer Service Agent
RDI Corporation
11.2020 - Current
Store Clerk
Wild Berry Incense
05.2020 - 11.2020
Teaching Assistant
University of New Mexico
08.2019 - 05.2020
Camp Instructor
Cincinnati Shakespeare Company
05.2019 - 08.2019
AIDE
COPY CENTER, MIAMI UNIVERSITY
09.2016 - 05.2019
PHAN SHIN CHINESE & THAI CUISINE
07.2016 - 05.2017
BARISTA, TAPIOCA TEA & COFFEE
09.2014 - 01.2016
Bachelor's - Classical Humanities & English Literature
Miami University
HIGH SCHOOL DIPLOMA -
TALAWANDA HIGH SCHOOL