Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rose Looby

Cincinnati,OH

Summary

I am a lifelong learner and educator. I am passionate about empowering people with information about the world we live in, and inspiring curiosity. I have worked in a range of fields, from formal education, to childcare, or customer service & sales. I value communication, research, and curiosity above all else.

Overview

9
9
years of professional experience

Work History

Customer Service Agent

RDI Corporation
11.2020 - Current
  • Took orders, filing customer service complaints, tracking orders, entering data
  • Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
  • Facilitated communications through management of inbound and outbound customer calls.
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Store Clerk

Wild Berry Incense
05.2020 - 11.2020
  • Opened and closed the store, designed displays, organized storefront, interacted with customers, took stock of till
  • Assisted customers by answering questions and fulfilling requests.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Resolved complaints by providing knowledgeable, quick service to meet any need and promote loyalty.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.

Teaching Assistant

University of New Mexico
08.2019 - 05.2020
  • For the 2019-2020 school year, I was a teaching assistant at UNM
  • I have taught an online-learning course on Greek Mythology, as well as a Latin 101 course in person
  • I am responsible for using and entering information into an online grading system, facilitating student learning, answering student questions, and edition my syllabus, as well as creating exams, quizzes, and lesson plans.
  • Helped with grading assignments and tests, providing constructive feedback to students based on results.
  • Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.

Camp Instructor

Cincinnati Shakespeare Company
05.2019 - 08.2019
  • Instructed children aged 6-13 in acting
  • My duties included supervision at mealtimes, dropoff and pickup, as well as leading and facilitating acting exercises for the children
  • I also lead games, gave lessons, and directed short plays.
  • Communicated with parents, staff and teachers regarding children or program issues.
  • Led groups of children safely through variety of camp activities.
  • Supervised, guided and assisted students during crafts, art projects, games and other activities to provide developmental stimulation.

AIDE

COPY CENTER, MIAMI UNIVERSITY
09.2016 - 05.2019
  • I was responsible for printing out educational materials for English classes, as well as placing promotional materials for departmental events around campus
  • Additionally, I maintained the front desk when the secretary needed a substitute, and twice weekly typed transcripts for a faculty member with a light sensitivity.

PHAN SHIN CHINESE & THAI CUISINE
07.2016 - 05.2017
  • I seated customers, recorded their orders in shorthand, and ensured that they received their food in a timely manner, as well as making their dining experience pleasant
  • I was also responsible for telephone orders, and communication between the kitchen, and the front of the house.

BARISTA, TAPIOCA TEA & COFFEE
09.2014 - 01.2016
  • I took and recorded orders for food and drinks, both of which I prepared
  • I also maintained a clean and attractive workspace, as well as closing the shop and stocking inventory.

Education

Bachelor's - Classical Humanities & English Literature

Miami University
Oxford, OH
05.2019

HIGH SCHOOL DIPLOMA -

TALAWANDA HIGH SCHOOL
05.2015

Skills

  • Customer service
  • Networking
  • Microsoft Office
  • Teaching Experience
  • Time Management
  • Coffee Experience
  • Barista Experience
  • Public Speaking
  • Childcare
  • Early Childhood Education
  • Leadership Experience
  • Microsoft Excel
  • Restaurant Experience
  • Guest Services
  • Event Planning
  • English
  • Classroom Management
  • Sales
  • Retail Sales
  • Tutoring
  • Research
  • QuickBooks
  • Google Suite
  • Social media management
  • Computer skills
  • Microsoft Powerpoint
  • Cold calling
  • Writing Skills
  • Languages
  • English - Expert
  • Hungarian - Intermediate
  • Latin - Expert
  • Additional Information
  • SKILLS
  • Experience in customer service
  • Performance & public speaking
  • Experience preparing coffee, food, tea
  • Read Greek & Latin at an advanced level
  • Networking & Outreach
  • Proficient at learning new technologies
  • Electronic Grading Software
  • Lesson Planning and Preparation
  • Motivating and Inspiring Students
  • Small Group Instruction
  • Strong Work Ethic and Dependable

Languages

Latin
Professional Working
Greek
Professional Working

Timeline

Customer Service Agent

RDI Corporation
11.2020 - Current

Store Clerk

Wild Berry Incense
05.2020 - 11.2020

Teaching Assistant

University of New Mexico
08.2019 - 05.2020

Camp Instructor

Cincinnati Shakespeare Company
05.2019 - 08.2019

AIDE

COPY CENTER, MIAMI UNIVERSITY
09.2016 - 05.2019

PHAN SHIN CHINESE & THAI CUISINE
07.2016 - 05.2017

BARISTA, TAPIOCA TEA & COFFEE
09.2014 - 01.2016

Bachelor's - Classical Humanities & English Literature

Miami University

HIGH SCHOOL DIPLOMA -

TALAWANDA HIGH SCHOOL
Rose Looby