Anisha Capo
Apopka
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
8
8
years of professional experience
Work History
P&C customer service agent sales lead floor manager
Farmers Insurance Group
Mount Dora
11.2019 - 03.2020
- Take incoming leads via multiple different auto dialing companies, quote and bind new policys keep track of clients needs and making sure the client is getting what they need.
- Assisted customers with inquiries regarding products and services through phone, email, and chat.
- Developed relationships with new clients through cold calling and referrals from existing customers.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Provided customers with information regarding plan features, pricing, and availability.
Security Officer
Trinity investigations and Security
Ocoee
07.2015 - 11.2019
- Secure Perimeters
- Fire Watch
- Personal protection
- Observe client behavior and remove obscene people
- Responded to alarms and conducted investigations as required.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Monitored surveillance cameras and responded to suspicious activity.
- Maintained accurate logs of all security related activities.
Customer Services Rep II
Convergy
Lake Mary
01.2014 - 05.2014
- Provided technical support to customers
- Assisted with customer retention and billing
- Developed relationships with existing customers by providing excellent customer service.
- Performed data entry tasks accurately and efficiently into company databases
- Updated customer accounts as needed when changes occurred in their account information or preferences.
- Maintained records of customer interactions and transactions for future reference
Agent
ARI
Altamonte Springs
11.2013 - 02.2014
- Exceeded sales goals
- Confirmed and Closed deals
- Verified customer information
- Performed administrative tasks such as data entry, filing paperwork, updating databases and preparing reports.
- Actively participated in developing strategies for improving customer relations.
- Developed customer relationships and ensured satisfaction with services.
Sandwich Artist
Subway
Apopka
03.2013 - 06.2013
- Accurately took payments and provided change, ensuring a balanced register
- Food prep, stocking and inventory
- Organized inventory for efficient restocking of products.
- Monitored temperature of freezers and coolers throughout shift.
- Followed established procedures for handling money transactions accurately.
Cashier
McDonald's
Lockhart
10.2012 - 03.2013
- Provided excellent customer service
- Food prep, stocking and inventory
- Employee of the month
Cashier
Long John Silvers
Apopka
10.2011 - 05.2012
- Cooked, Food prep, stocking and inventory
- Employee of the month
- Trained new hires
Education
High School Diploma -
Lake Tech
Eustis, FL10-2012
Associate of Science - Psychology
Southern New Hampshire University
Hooksett, NHSkills
- Microsoft Office
- Phone Etiquette
- Customer Relationship Management
- Management Experience
- Conflict Resolution
- CRM Software
- Telemarketing
- Mediation Experience
- Policy binding
- Client relationship management
- Technical support
- Data entry
- Problem solving
- Meticulous attention to detail
- Policy quoting
- Sales strategy
- Customer service
Timeline
P&C customer service agent sales lead floor manager
Farmers Insurance Group
11.2019 - 03.2020
Security Officer
Trinity investigations and Security
07.2015 - 11.2019
Customer Services Rep II
Convergy
01.2014 - 05.2014
Agent
ARI
11.2013 - 02.2014
Sandwich Artist
Subway
03.2013 - 06.2013
Cashier
McDonald's
10.2012 - 03.2013
Cashier
Long John Silvers
10.2011 - 05.2012
High School Diploma -
Lake Tech
Associate of Science - Psychology
Southern New Hampshire University