Veronica Vargas
San Bernardino,CA
Summary
Motivated Warehouse Worker skilled at providing efficiency in shipping and receiving, inspection and storage operations. Handles diverse materials to achieve high-quality packaging standards and reduce risk. Brings related experience and dedication to meet production and quality goals.
Offering strong communication and interpersonal skills, with passion for customer service and keen interest in learning and development. Brings ability to quickly grasp new concepts and apply problem-solving skills effectively.
Overview
13
13
years of professional experience
Work History
Sales Floor Associate/Customer Service Representative
Target
San Bernardino, CA
10.2013 - 05.2015
- Addressed guest inquiries and resolved issues to maintain high service standards.
- Facilitated customer transactions to ensure a seamless checkout experience.
- Analyzed store layout and product placement to optimize visual merchandising effectiveness and improve customer experience.
- Assisted in managing inventory levels to support operational needs. Conducted regular stock checks to maintain accurate records. Collaborated with team members to streamline inventory processes.
- Managed fitting room assignments and maintained cleanliness to enhance customer satisfaction.
- Facilitated communication by efficiently handling phone operations to ensure seamless customer interactions.
- Oversaw inventory management processes to optimize product availability. Led team efforts in enhancing customer engagement through effective product presentation. Coordinated with cross-functional teams to streamline operations and improve service delivery.
- Assisted teams in executing softlines projects to meet deadlines and quality standards. Supported inventory management processes to optimize product availability. Collaborated with colleagues to enhance customer satisfaction through effective product presentation.
Seasonal Service desk
Macy's
San Bernardino, CA
12.2018 - 05.2019
- Oversaw service desk operations to optimize user support and satisfaction. Developed strategies to improve response times and service quality. Trained junior staff on best practices for customer service and technical troubleshooting.
- Assisted customers with returns and exchanges. Supported team in processing transactions efficiently. Provided guidance on return policies and procedures.
- Processed credit card transactions efficiently to support customer purchases. Assisted customers with payment inquiries to enhance satisfaction. Maintained accurate records of transactions to ensure financial integrity.
- Facilitated online order pickups for customers. Assisted in organizing and managing inventory for efficient retrieval. Supported team members in maintaining a smooth pickup process.
- Managed inventory and organized displays to optimize shoe sales and improve overall store presentation.
- Executed price adjustments to align with market trends and enhance profitability.
- Facilitated customer transactions to ensure a seamless checkout experience.
Key holder & Part Time Assistant Manager
Scrubs and Beyond
Rialto, CA
02.2019 - 09.2020
- Managed cash handling and inventory control responsibilities as key holder, maintaining store integrity and service standards.
- Oversaw store opening and closing procedures to ensure operational efficiency. Coordinated with staff to maintain high standards of store presentation. Managed inventory processes to optimize stock levels during transitions.
- Executed opening and closing of registers to maintain operational efficiency and secure cash handling.
- Coordinated shipment processes to optimize supply chain efficiency.
- Implemented systematic cleaning and organization strategies to maintain an inviting shopping environment.
- Facilitated customer transactions to ensure a seamless checkout experience.
- Managed the returns and exchanges process to ensure seamless transactions for customers.
- Executed online order placements to ensure timely procurement of necessary supplies.
- Provided assistance to customers, ensuring prompt resolution of inquiries and issues.
- Executed price adjustments to align with market trends and enhance profitability.
- Assisted in managing inventory levels to support operational needs. Conducted regular stock checks to maintain accurate records. Collaborated with team members to streamline inventory processes.
- Designed and implemented visually appealing displays to attract customer attention and promote brand identity.
Style Consultant
Target
San Bernardino, CA
06.2019 - 08.2020
- Facilitated guest assistance to enhance overall experience.
- Facilitated customer transactions to ensure a seamless checkout experience.
- Designed and implemented visually appealing displays to attract customer attention and support brand identity.
- Assisted in coordinating shipment logistics to ensure timely delivery of products. Supported inventory management by tracking shipment statuses and updating records. Collaborated with team members to resolve shipment discrepancies and improve processes.
- Executed price adjustments to align with market trends and enhance profitability.
- Assisted in managing inventory levels to meet customer demand. Supported team members in fulfilling orders accurately and efficiently. Contributed to maintaining a clean and organized workspace.
- Processed online orders efficiently to support customer satisfaction. Assisted in managing order fulfillment to ensure timely delivery. Collaborated with team members to resolve order discrepancies promptly.
- Executed order packing processes to ensure timely and accurate shipment fulfillment.
General Warehouse Associate/ Customer Service
HD Supply Formerly The Home Depot
San Bernardino, CA
09.2020 - Current
- Assisted in quality control processes to maintain product standards. Supported shipping operations to ensure timely delivery of goods. Collaborated with team members to streamline workflow and enhance efficiency.
- Managed processes for receiving shipments to ensure timely inventory updates.
- Facilitated the release of orders to maintain efficient supply chain operations.
- Monitored and addressed incoming emails to streamline communication and enhance workflow.
- Achieved certification to operate cherry picker machinery, ensuring compliance with safety standards.
- Assisted in routing and dispatch operations to facilitate timely deliveries. Supported team members in coordinating logistics to meet customer needs. Contributed to maintaining efficient workflow processes.
- Assisted customers with inquiries and issues to enhance satisfaction. Provided support in resolving product-related concerns. Facilitated communication between customers and service teams.
- Assisted in selecting and packing orders for timely delivery. Supported inventory management by organizing products efficiently. Collaborated with team members to maintain a clean and safe work environment.
- Supported training initiatives to improve employee performance and productivity.
Education
High School Diploma -
Pacific High School
05-2012
Skills
- Heavy lifting
- Loading and unloading
- Pallet jacking
- Warehouse organization
- Order picking
- Packaging and labeling
- Shipping and receiving
- Warehouse safety
- Material handling
- Order fulfillment
- Microsoft Excel
- Quality control
- Microsoft outlook
- Shipment palletization
- Multitasking and organization
- Team collaboration
- Verbal and written communication
- Data entry
- Handheld scanners
- Microsoft office
- Excellent customer service skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
american sign language
Limited Working
Timeline
General Warehouse Associate/ Customer Service
HD Supply Formerly The Home Depot
09.2020 - Current
Style Consultant
Target
06.2019 - 08.2020
Key holder & Part Time Assistant Manager
Scrubs and Beyond
02.2019 - 09.2020
Seasonal Service desk
Macy's
12.2018 - 05.2019
Sales Floor Associate/Customer Service Representative
Target
10.2013 - 05.2015
High School Diploma -
Pacific High School