Jonathan Orantes
Newbury Park,CA
Summary
I'm a dedicated customer service professional with a strong track record in managing inbound calls and maintaining positive customer relationships. With years of experience, I bring a reliable work ethic and a knack for promoting workplace safety. Proficient in shipping and order handling using Shipstation, Shopify, and Amazon, I thrive in fast-paced environments by leveraging my quick learning abilities and collaborative nature to ensure efficient task completion and shared success.
Overview
7
7
years of professional experience
Work History
Project Organizer/Sales Associate/Customer Service Representative
Tip Top Bio-control
Camarillo, CA
06.2016 - 12.2023
- Crew Leader, Shipping department, Customer service(over the phone and email), Problem solver, Construction, Car Service, Forklift driver, Handy-Work
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Consulted with customers to resolve service and billing issues.
- Supported sales team members to drive growth and development.
- Collaborated with team members to assess equipment performance needs.
- Received incoming shipments; verifying quantity, condition, labeling accuracy, and conformance to purchase order specifications.
- Loaded, unloaded, transported, and stacked materials by carefully operating various warehouse equipment.
- Resolved customer complaints related to shipping delays or lost packages.
- Created reports to track shipments, analyze trends, and identify areas for improvement.
Education
Business Bachelor’s Degree -
CSU Channel Islands
12-2023
High School Diploma -
Newbury Park High School
06-2019
Skills
- Communication
- Customer Service
- Research
- Strategy
- Inventory Management
- Computer Skills
- Heavy Lifting
- Valid Driver's License
- Hard-working
- Problem-solving
- Sales management
- Project management
- Documentation and Reporting
- Team Leadership
Languages
- Spanish
- English
Awards
Overachiever, 2015-2019, High school
References
- Dave Duddy, (541) 630-3109, TipTop Bio-Control(Owner)
- Linda B., (805) 660-0427
- Maria Preciado, (805) 907-9243
- Katherine Orantes, (805) 390-6683 (Sales & and custumer service management)
Accomplishments
- Ruth Cheatham Nonprofit organization- ran an online campaign to achieve higher donations for cancer patients.
Timeline
Project Organizer/Sales Associate/Customer Service Representative
Tip Top Bio-control
06.2016 - 12.2023
Business Bachelor’s Degree -
CSU Channel Islands
High School Diploma -
Newbury Park High School