Kayla Watts
Customer Service Representative/Sales
Tampa
Summary
Dynamic customer service professional with a proven track record at TruGreen Call Center, excelling in problem-solving and active listening. Enhanced customer loyalty through empathetic conflict resolution and informed product recommendations. Skilled in social media management, driving engagement and brand consistency while delivering exceptional service.
Overview
3
3
years of professional experience
Work History
Customer Service Representative/Sales Associate
TruGreen Call Center
11.2025 - Current
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Representative
Concentrix Call Center
12.2024 - 11.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Customer Service & Sales/ Social Media Manager
Allstar Elite
01.2023 - 12.2024
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
- Provided exceptional customer service through timely and thoughtful responses to user comments and messages.
- Assisted Customers with inquiries, purchases, and product recommendations.
Education
High School Diploma -
Kirkland Ranch Academy of Innovation
Wesley Chapel, FLSkills
Customer service
Problem-solving
Active listening
Product knowledge
Communication
Conflict Resolution
Sales & Upselling
Social Media Management
Adaptability
CRM Software
Team Collaboration
Timeline
Customer Service Representative/Sales Associate
TruGreen Call Center
11.2025 - Current
Customer Service Representative
Concentrix Call Center
12.2024 - 11.2025
Customer Service & Sales/ Social Media Manager
Allstar Elite
01.2023 - 12.2024
High School Diploma -
Kirkland Ranch Academy of Innovation