Demetrius Thomas
Columbia,MO
Summary
Dedicated and focused Project Management Specialist with over 8 years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible, detail-oriented and adaptive team player with expertise in equipment operation, staff training and development, customer service and process improvements. Hands-on Project Manager recognized for flawless execution and finding solutions to complex problems. Communicative and reliable professional polished in developing scopes and objectives and maintaining comprehensive project documentation. Commended for unexcelled record of completing critical projects on schedule and within budget.
Overview
7
7
years of professional experience
Work History
Project Manager, Client Services
Conduent
Columbia, MO
06.2022 - Current
- Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
- Managed contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.
- Oversaw client projects, ensuring clear communication of scope and deadlines to stakeholders.
- Analyzed project requirements and maintained schedules for timely completion.
- Collaborated on project management tasks and workflow development.
- Managed the work request queue to prioritize and assign tasks to team members.
- Contributed to process improvement initiatives for increased efficiency.
- Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
Project Manager
Lighthouse Document Technologies Inc
Columbia, CT
01.2021 - 01.2022
- Managed client projects, defining scope and deadlines for stakeholders.
- Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of each project.
- Created and implemented processes to ensure successful completion of projects.
- Modified project plans when needed to better align with organizational objectives.
- Created and maintained project schedules based on project requirements.
- Contributed to project management tasks, including workflow development.
- Managed the work request queue.
- Participated in process improvement initiatives.
- Maintained records of all documents related to each project including specifications, change orders, invoices.
- Managed multiple projects with competing deadlines simultaneously.
Service Delivery Coordinator
Socket Telecom
Columbia, CT
11.2019 - 02.2021
- Coordinated service delivery of fiber services to multiple client accounts.
- Developed strong internal and external relationships.
- Assisted the Service Delivery Manager in business transformation and growth.
- Acted as a point of contact for the assigned contract.
- Conducted quality checks and coordinated Move Add Change Delete processes.
- Maintained customer relationships and contributed to day-to-day improvements.
- Ensured adherence to company policies related to service delivery activities such as billing, payment processing.
- Researched and corrected problems quickly to maximize customer satisfaction.
- Set and directed clear policies to provide consistent delivery standard.
Remote Desktop Support
Ankura
Columbia, MO
05.2018 - 06.2019
- Monitored the ticketing system for client issues with Hosted Website.
- Led meetings with internal team members, consultants and contractors.
- Assisted users with tech support on hosted Website.
- Conducted Relativity training for Hosting sites.
- Loaded data to hosted sites and troubleshoot issues.
- Obtained, examined, and prepared client data for processing.
- Coordinated resources across multiple departments and teams as needed for successful completion of projects.
- Managed multiple projects with competing deadlines simultaneously.
- Created and implemented processes to ensure successful completion of projects.
- Provided guidance to team members regarding tasks assigned to them.
Project Analyst
Epiq Data Services
Kansas City, MO
06.2016 - 02.2017
- Monitored and reported on the progress of client projects.
- Drafted processing statements of work.
- Built load files for litigation databases.
- Performed data normalization, global edits, and more.
- Interpreted client needs and assisted in troubleshooting.
- Developed workflows to ensure efficient execution of tasks within the project.
- Created templates and processes for tracking data related to projects.
- Worked closely with managers and other staff members to ensure that projects are completed according to expectations.
- Managed multiple projects simultaneously while adhering to established deadlines.
- Performed research as required for various initiatives related to assigned projects.
Education
High School Diploma -
Crossland High School
Temple Hills, MD06.1995
Skills
- Creative Thinking
- Information Technology Management
- Staff Training
- Proficient in creating and managing workspaces to facilitate efficient data organization and collaboration
- Skilled in creating and managing user accounts, ensuring proper access and security
- Experienced in establishing and modifying group security settings and permissions to safeguard data integrity
- Adept at creating and modifying search configurations for improved data retrieval
- Competent in processing data using R1 Processing, optimizing data for various purposes
- Capable of creating and updating dtSearch indexes to enhance search capabilities
- Proficient in creating and modifying batch sets to streamline data processing workflows
- Field, Choice, Layout, and View Customization:
- Experienced in designing and adjusting these components for tailored data management and analysis
- Skilled in creating production sets, particularly those involving multiple sources, including placeholders
- Proficient in loading opposing and 3rd-party structured data volumes for comprehensive data analysis
- Familiar with the following Relativity tasks, with a preference for these skills:
- Able to create and run RIP jobs to transfer data from processing workspaces to review workspaces efficiently
- Capable of creating and updating structured analytic sets, including Email Threading, Near Dupes, Language ID, and more
- Proficient in creating and updating conceptual analytic indexes and operations, such as clusters and categorization, as well as classification analytic indexes and operations like Active Learning
- Documentation and Reporting
- Project Management
- Quality Assurance
- Customer Relationship Management
- Detail Oriented
Timeline
Project Manager, Client Services
Conduent
06.2022 - Current
Project Manager
Lighthouse Document Technologies Inc
01.2021 - 01.2022
Service Delivery Coordinator
Socket Telecom
11.2019 - 02.2021
Remote Desktop Support
Ankura
05.2018 - 06.2019
Project Analyst
Epiq Data Services
06.2016 - 02.2017
High School Diploma -
Crossland High School