DEMETRIUS WILLIAMS
Apple Contact Info
Birmingham,AL
Overview
12
12
years of professional experience
Work History
Apple Business Support Tier 1
Apple Work History
4 2021 - Current
- Troubleshooting knowledge of macOS, iOS, devices, deployment, and maintaining knowledge of specialist contracts and procedures for a high volume of institutions.
- Demonstrated consistent follow-through and time management by maintaining call efficiency and issue resolution goals while meeting the needs of our complex Business and Education customers
- Researching, Investigating, and providing high-quality responses to technical inquiries, as well as arranging hardware services strategies for multiple product types.
Wireless Multimedia Tier 1
Apple Work History
07.2019 - 04.2021
- Troubleshooting minor problems and reported more significant technical issues for Apple TV and HomePod.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
Mac+ Tier 1
Apple Work History
07.2012 - 07.2019
- Answering inbound customer inquiries while troubleshooting macOS and iOS issues until we resolve them while ensuring customers receives a world-class experience
Skills
- Critical thinker with a keen attention to detail
- Strong work ethic with a high degree of flexibility
- Passion for outstanding customer service
- Time management skills
- Resourceful and flexible to job needs
- Impeccable soft skills and customer focus
Timeline
Wireless Multimedia Tier 1
Apple Work History
07.2019 - 04.2021
Mac+ Tier 1
Apple Work History
07.2012 - 07.2019
Apple Business Support Tier 1
Apple Work History
4 2021 - Current
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