Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Demi Angelakos

Naperville,IL

Summary

Experienced in customer service for 6 years, dedicated to ensuring client satisfaction and well-being. Proven track record of high productivity and efficient task completion. Excel in empathetic communication, time management, and adaptive problem-solving. Utilize patience, active listening, and interpersonal skills to build trust and foster positive relationships.

Overview

7
7
years of professional experience
1
1
Certification

Work History

E-Commerce Personal Shopper

Jewel Osco
02.2025 - Current
  • Communicated with vendors regarding new arrivals and restocking merchandise on shelves as needed
  • Maintained client relationships through follow-up emails or phone calls after purchases were made
  • Offered virtual shopping consultations for clients unable to meet in person
  • Greeted customers and answered inquiries about products, services, and store policies
  • Scanned items when pulling from shelves to update system stock information
  • Greeted customers and answered product or service questions
  • Asked store associates for help locating missing products
  • Created personalized shopping experiences for customers based on their individual tastes and budgets
  • Implemented feedback from clients to continuously improve service and client satisfaction
  • Responded promptly to customer complaints or issues related to e-commerce transactions
  • Maintained positive relationships with grocery store personnel by being consistently professional and friendly
  • Completed pickup and shopping orders for customers within local area
  • Secured and stored items until customer pickup
  • Processed purchases, returns, and exchanges on behalf of clients, ensuring a seamless shopping experience
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh
  • Adhered strictly to company policies while handling returns or exchanges
  • Assisted teammates with daily tasks during peak periods

Sales Service Associate

Comcast
12.2024 - 02.2025
  • Checking in guests
  • Swapping out SIM cards
  • Setting up phones
  • Calling customer support
  • Performed inventory audits for accuracy of stock levels in the store
  • Answered store and merchandise questions and led customers to wanted items
  • Cleaned shelves, counters and tables to maintain organized store
  • Addressed customer inquiries via personal contact, phone and email to facilitate follow-up by sales team members
  • Greeted customers in person and on the phone to provide excellent customer service
  • Assisted in stocking shelves with merchandise according to company guidelines
  • Organized store by returning merchandise to proper areas and restocked displays
  • Demonstrated strong communication skills when interacting with customers both in person and over the phone
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers
  • Communicated regularly with other departments regarding customer inquiries or requests for special orders
  • Offered ongoing support to customers after sales by answering additional questions and resolving issues
  • Resolved customer complaints effectively and professionally
  • Handled returns and exchanges according to company policies
  • Maintained knowledge of sales and promotions, return policies and security practices
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current
  • Described merchandise and explained use, operation and care
  • Attended webinars and training programs to enhance product and administrative knowledge

Assistant Front End Manager

Jewel Osco
08.2018 - 11.2024
  • I help out at customer service, watch self check out/attend to customers in need
  • I also help our customers with technical issues with the Jewel Osco app, I clean registers in other areas that need cleaning, I put back perishable and other grocery items that were left out, I help out in other departments for certain holidays and occasions
  • I help out in our drive up/delivery department
  • I'm cross trained in other departments
  • Developed and implemented strategies to increase customer satisfaction ratings
  • Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges
  • Monitored sales activities to ensure compliance with established procedures
  • Assisted in the recruiting, hiring, training, and scheduling of front end staff
  • Supervised cashiers in handling transactions accurately and efficiently
  • Provided feedback to management on team performance and areas for improvement
  • Resolved customer complaints in a professional manner
  • Managed daily operations of the front end area including opening and closing duties
  • Inspected checkout lanes periodically to verify accuracy of pricing information
  • Coordinated with other departments on promotional campaigns and special events
  • Performed basic maintenance tasks such as stocking shelves or cleaning counters
  • Reviewed reports from previous shifts to determine any irregularities or discrepancies
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members
  • Managed customer complaints and rectified issues to complete satisfaction
  • Monitored cash drawers in checkouts to verify adequate cash supply
  • Managed opening and closing procedures by reconciling sales records and cash transactions with software data
  • Promoted store loyalty program to increase customer engagement and drive consistent sales
  • Ensured all employees followed safety regulations while performing their duties
  • Handled payment processing and provided customers with receipts and proper bills and change
  • Mediated conflicts between employees and facilitated effective resolutions to disputes
  • Tracked employee hours to ensure accurate payroll records were maintained
  • Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety
  • Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings
  • Delegated work tasks to employees based on shift requirements, individual strengths, and unique training
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback
  • Resolved customer complaints promptly and efficiently
  • Produced thorough, accurate and timely reports of project activities
  • Delegated work to employees based on shift requirements, individual strengths and unique training
  • Taught junior employees proactive strategies to meet operational and sales goals
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement
  • Welcomed large volume of guests and improved overall customer service
  • Created weekly work schedules for all front end staff members
  • Resolved customer inquiries and complaints requiring management-level escalation
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage

Education

Some College (No Degree) - Arts

College of DuPage
Glen Ellyn, IL

High school diploma - undefined

Metea Valley High School
Aurora, IL
05.2020

Skills

  • Communication skills
  • Phone etiquette
  • Customer service
  • Friendliness
  • Computer skills
  • Cashiering
  • Stocking
  • Cash handling
  • POS
  • Retail maths
  • Retail sales
  • Food handling
  • English
  • Food service
  • Food safety
  • Sales
  • Time management
  • Order fulfillment
  • Basic math
  • Front desk
  • Shift Management
  • Assistant Manager Experience
  • People Person
  • Order Picker Experience
  • Typing
  • Microsoft Word
  • Bookkeeping
  • Product knowledge
  • Complaint resolution
  • Attention to detail
  • Problem solving
  • Team collaboration
  • Adaptability
  • Writing, editing, and proofreading
  • Problem-solving abilities
  • Excellent communication
  • Goal setting
  • Online order processing
  • Staff collaboration
  • Flexible schedule
  • Physical stamina
  • Documentation and reporting
  • Online platform navigation
  • Safety protocols
  • Accurate money handling
  • Coordination skills
  • Decision-making
  • Adaptability and flexibility
  • Task prioritization
  • Effective communication
  • Interpersonal skills
  • Analytical thinking
  • Spreadsheet management
  • Professional demeanor
  • Professionalism
  • Verbal and written communication
  • Teamwork
  • Activity planning
  • Inventory management proficiency
  • Self motivation
  • Building positive rapport
  • Problem-solving
  • Stress management
  • Multitasking and organization
  • Trend monitoring
  • Proper phone etiquette
  • Deadline driven
  • Client relationship management
  • E-commerce platforms
  • Inventory management

Certification

Driver's License, 2024-02-01, 2028-02-01

Timeline

E-Commerce Personal Shopper

Jewel Osco
02.2025 - Current

Sales Service Associate

Comcast
12.2024 - 02.2025

Assistant Front End Manager

Jewel Osco
08.2018 - 11.2024

Some College (No Degree) - Arts

College of DuPage

High school diploma - undefined

Metea Valley High School

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Demi Angelakos