Demi Diaz
New Rochelle
Summary
Spearheaded coordination of medical office operations, ensuring seamless support for physicians, specialists, and patients in high-volume healthcare settings.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Vascular Coordinator
Westmed Medical Group
Purchase, NY
12.2023 - Current
- Coordinate hospital-based vascular patient scheduling, diagnostic testing, and follow-up visits to ensure continuity of care.
- Verify insurance coverage, process claims, and prepare documentation for accurate billing and reimbursement.
- Maintain detailed EMR records in compliance with HIPAA and hospital standards.
- Serve as the primary point of contact for patient concerns, ensuring professional resolution and patient satisfaction.
- Collaborate with physicians, nurses, and specialists to optimize patient outcomes and streamline workflows.
- Manage high patient call volumes and triage inquiries to appropriate providers.
Medical Receptionist/Secretary
Prominis Medical Services
Brooklyn, NY
07.2022 - 12.2023
- Managed front desk operations including intake, appointment scheduling, and payment processing.
- Accurately entered patient data and insurance information into EMR systems to support hospital workflows.
- Assisted with insurance verifications, claims submissions, and medical record updates.
- Supported physicians and nursing staff with clinical and administrative tasks to ensure efficient patient flow.
- Handled high call volumes while maintaining excellent patient service and a welcoming environment.
Front-End Supervisor
Stop & Shop Supermarket
Jersey City, NJ
01.2022 - 07.2022
- Supervised and coached a team of 15 employees to deliver efficient, customer-focused service.
- Oversaw inventory, cash handling, and compliance with company policies.
- Resolved customer concerns and implemented strategies to improve service standards.
- Trained and evaluated staff performance to ensure operational excellence.
Education
High School Diploma - undefined
Yonkers Montessori Academy
Yonkers, NY06.2019
Skills
- Patient Care Coordination & Scheduling
- Hospital & Ambulatory Workflow Support
- Medical Records & EMR (Electronic Medical Records)
- Insurance Verification & Claims Processing
- Clinical & Administrative Support
- HIPAA Compliance & Confidentiality
- Physician & Multidisciplinary Team Collaboration
- Conflict Resolution & Patient Advocacy
- Preventive Care Knowledge
Certification
- BLS (Basic Life Support) – Certified 2023-11
- CPR – Certified 2024-08
Languages
Spanish
Native or Bilingual
Timeline
Vascular Coordinator
Westmed Medical Group
12.2023 - Current
Medical Receptionist/Secretary
Prominis Medical Services
07.2022 - 12.2023
Front-End Supervisor
Stop & Shop Supermarket
01.2022 - 07.2022
High School Diploma - undefined
Yonkers Montessori Academy