Shardai Marshall
Clinton,MS
Summary
Detail-oriented Patient Care Coordinator & Healthcare Administrative Specialist with 9+ years of experience in patient scheduling, medical documentation, care coordination, and insurance verification. Skilled in electronic medical records (EMRs), HIPAA compliance, Medicare/Medicaid billing, and administrative support. Adept at coordinating patient services, processing medical requests, and ensuring seamless communication between healthcare providers and patients. Passionate about enhancing senior healthcare services and optimizing workflows to improve patient outcomes.
Overview
8
8
years of professional experience
Work History
Remote Outbound Appointment Scheduler
MPF Federal LLC
01.2024 - 12.2024
- Coordinate patient scheduling for veterans, ensuring timely care and compliance with medical protocols
- Process and document medical requests, including referrals, medication refills, and specialty appointments
- Liaise with healthcare providers to ensure seamless patient care coordination
- Manage high-volume data entry and maintain accurate patient records in EMRs
Crisis Support Specialist
Conduent
11.2021 - 07.2023
- Reviewed, documented, and processed patient medical records in electronic systems
- Provided administrative support to case managers and healthcare teams
- Resolved patient inquiries and assisted with claims processing
Medical Claims Specialist | Billing Representative
Diabetes and Endocrine Center
Jackson, MS
03.2018 - 07.2021
- Processed insurance claims, referrals, and prior authorizations for Medicare, Medicaid, and private insurers
- Coordinated patient billing inquiries, ensuring accurate claims processing and compliance
- Maintained HIPAA compliance while handling confidential medical information
- Scheduled patient follow-ups and coordinated medical documentation for physicians
Customer Care Associate
Xerox
Madison, MS
12.2016 - 03.2018
- Managed high-volume patient inquiries related to medical billing, coverage, and appointment scheduling
- Utilized electronic systems to track and process customer requests
Education
Medical Assistant Certification -
Healing Touch Career College
06.2018
High School Diploma -
Wingfield High School
05.2008
Skills
- Patient Care Coordination & Scheduling
- Medical Documentation & EMR Management
- Medication Refills, Referrals & Prior Authorizations
- Medicare, Medicaid & Insurance Claims Processing
- HIPAA Compliance & Confidentiality
- Microsoft Office (Word, Excel, Outlook)
- Strong Written & Verbal Communication
- Problem-Solving & Multitasking in Fast-Paced Environments
Timeline
Remote Outbound Appointment Scheduler
MPF Federal LLC
01.2024 - 12.2024
Crisis Support Specialist
Conduent
11.2021 - 07.2023
Medical Claims Specialist | Billing Representative
Diabetes and Endocrine Center
03.2018 - 07.2021
Customer Care Associate
Xerox
12.2016 - 03.2018
Medical Assistant Certification -
Healing Touch Career College
High School Diploma -
Wingfield High School