Overview
Work History
Education
Skills
Timeline
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Demi Grant

Hephzibah,Georgia

Overview

8
8
years of professional experience

Work History

Customer Support

URBN
Martinez, GA
08.2024 - 05.2025
  • Responding to customers' inquiries and resolving all problems while ensuring the delivery of excellent customer service
  • Placed orders, provided tracking information, and processed defective, lost, and damaged packages
  • Applied price adjustments.
  • Educate customers on the company's products and services
  • Document each customer's account accessed with information provided, including the outcome of the call

Warehouse Worker

Consolidated Mailing Services
Augusta, Georgia
06.2023 - 01.2024
  • Ensured a clean and orderly work station at all times.
  • Identify, separate, and label products, pallets, and containers.
  • Used equipment.
  • Loaded and unloaded shipments, ensuring proper handling of packages.

Customer Service Representative

Sitel
Augusta, Georgia
09.2017 - 11.2022
  • Processed inbound calls and retrieved customer data
  • Assist cardholders with billing, payment arrangements, financial planning, and service promotions
  • Help customers with credit and disputes.
  • Allocate payments directly into customers accounts, complying to customers and company specifications

Education

High School Diploma -

Hephzibah High School
4558 Brothersville Rd, Hephzibah Ga
05-2016

Skills

  • Microsoft Word, Excel, and Outlook skills
  • Strong verbal and written communication
  • High-volume call center expertise
  • Solution-oriented performance management

Timeline

Customer Support

URBN
08.2024 - 05.2025

Warehouse Worker

Consolidated Mailing Services
06.2023 - 01.2024

Customer Service Representative

Sitel
09.2017 - 11.2022

High School Diploma -

Hephzibah High School

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Demi Grant