Demi Muldrow Chaney
Broken Arrow,OK
Overview
1
1
Certification
27
27
years of professional experience
Work History
Customer Advocate / Background Check Representative
HireRight, LLC
Tulsa, OK
04.2025 - Current
- Verified employment and education records for background screening and reviewed criminal history concerns for complete checks.
- Handled high volumes of inbound calls and emails while meeting or exceeding response-time and resolution goals.
- Used strong product knowledge to answer customer questions and provide accurate information.
- Set up drug and health screening appointments and answered questions about drug testing to support client understanding.
- Resolved I-9 and E-Verify discrepancies by reviewing documents and working with Clients.
- Supported business account clients and answered applicant questions about background checks.
Front Office Coordinator
Work Health Solutions
Tulsa, OK
12.2024 - 04.2025
- Assisted with administrative tasks such as data entry, filing documents, and preparing correspondence.
- Managed timely distribution of incoming and outgoing mail, enhancing communication efficiency.
- Managed office supplies inventory by monitoring stock levels and placing orders.
- Digitized medical documents by scanning and uploading them to the electronic records system.
- Facilitated communication with clinics and hospitals by sending faxes to request essential medical information.
- Contacted hospitals and clinics to coordinate resolution of patient issues and ensure continuity of care.
- Scheduled patients' appointments.
- Processed patient check-ins and check-outs to maintain accurate appointment records.
- Responded to incoming calls to assist patients and address inquiries efficiently.
- EMR
Customer Advocate Specialist
BlueCross Blue Shield
Tulsa, OK
07.2023 - 09.2024
- Answered member, dependent, hospital, provider, attorney, and agent questions.
- Helped with claim and benefit inquiries.
- Reviewed membership records and billing history to fix membership issues.
- Delivered strong customer service through phone calls and emails.
- Checked medical policies along with corporate, divisional, and department procedures to solve issues using claims data and membership records.
Data Coordinator II
HireRight, LLC
Tulsa, OK
10.2020 - 07.2023
- Data Coordinator and Quality Assurance Departments December 2020 - July 2023.
- Reviewed drug and alcohol testing results for accuracy and compliance, ensuring correct posting of results for all tests conducted.
- Managed document flow for new hire applicants in medical positions, uploading received documents and communicating requirements for background checks and medical information.
Customer Service Representative/Billing
Entergy through Alorica (Contract Position)
Tulsa, OK
05.2020 - 10.2020
- Resolved technical issues by managing outage tickets during busy, high-volume shifts.
- Processed payment arrangements and service requests for customers.
- Updated account information in call center systems.
- Answered Entergy customer calls at Alorica contact center.
- Resolved billing questions using customer account records.
Customer Service Rep., Wireless Number Portability Agent, WEB Chat Agent
U.S. Cellular
Tulsa, OK
02.2006 - 05.2020
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Promoted available products and services to customers during service, account management and order calls.
- Assessed caller accounts to determine loyalty benefits, identify service needs and resolve issues.
- Responded to customer requests for products, services and company information.
- Investigated and resolved customer inquiries and complaints quickly.
- Facilitated inter-departmental communication to effectively provide customer support.
- Met all customer call guidelines including service levels, handle time and productivity.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
- Promptly responded to inquiries and requests from prospective customers.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Entered customer interaction details in billing system to track requests, document problems and record solutions offered.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Technical Support/Customer Service
Decision One
Tulsa, OK
02.2004 - 02.2006
- Consistently addressed customer inquiries and concerns while staying within expected metrics.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record. consistently arriving to work ready to start immediately.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Assisted customers with technical support, bill explanations, placing orders on long distance accounts.
- Data entry.
Customer Service Rep/Data Entry
Lifeline
Tahlequah, OK
05.2002 - 02.2004
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Assisted customers with technical support, bill explanations, placing orders on long distance accounts.
- Data entry.
Customer Service Rep/Data Entry
TCIM
Tulsa, OK
05.1999 - 05.2002
- Responded to customer requests for products, services and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Educated customers on promotions to enhance sales.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Completed orders for home and business phones.
- Resolved sales and installation issues.
- Data entry
- Utilized Microsoft software for various office tasks and documentation.
Education
Special Education - Elementary Education
Northeastern State University
Tahlequah, OK12-2007
High School Diploma -
Booker T. Washington High School
Tulsa, OKSkills
- Excavation and Trench Safety Certified
- Administrative support
- Managing teams in a customer support role
- HIPAA Trained
- OSHA 30 Certified
- Data management
- Calendar Management
Certification
- OSHA 30
- Excavation and Trench Safety
- HIPPA
Timeline
Customer Advocate / Background Check Representative
HireRight, LLC
04.2025 - Current
Front Office Coordinator
Work Health Solutions
12.2024 - 04.2025
Customer Advocate Specialist
BlueCross Blue Shield
07.2023 - 09.2024
Data Coordinator II
HireRight, LLC
10.2020 - 07.2023
Customer Service Representative/Billing
Entergy through Alorica (Contract Position)
05.2020 - 10.2020
Customer Service Rep., Wireless Number Portability Agent, WEB Chat Agent
U.S. Cellular
02.2006 - 05.2020
Technical Support/Customer Service
Decision One
02.2004 - 02.2006
Customer Service Rep/Data Entry
Lifeline
05.2002 - 02.2004
Customer Service Rep/Data Entry
TCIM
05.1999 - 05.2002
Special Education - Elementary Education
Northeastern State University
High School Diploma -
Booker T. Washington High School