Java
Hi, I’m
Whitney Eldridge
Quality Assurance: Customer Experience Expert
Gilbert,AZ
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Responsible Customer Solutions Specialist providing exceptional service by anticipating and preventing issues and following up with customers. Smart candidate with experience analyzing reports and data and keeping records of customer interactions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
years of professional experience
Work History
Uber Technologies, Corporate OfficePhoenix, AZ
Background Check: Risk and Compliance Advocate
10.2023 - 02.2024
Job overview
- Championed culture of transparency and accountability by consistently modeling ethical behavior within workplace environment.
- Maintained updated knowledge of industry regulations, ensuring timely adaptation of organizational practices as needed.
- Reduced risk exposure by identifying potential compliance issues and providing immediate corrective action.
- Reviewed average of 1500 checks weekly
ThredUpScottsdale, AZ
Customer Solutions Expert
02.2023 - 10.2023
Job overview
- Collaborated with cross-functional teams to enhance product knowledge and deliver comprehensive support.
- Streamlined customer support processes for increased efficiency and shorter response times.
- Consistently exceeded performance metrics, earning recognition as top performer on team. Maintained up to 5 chat conversations at once.
- Mentored new team members, contributing to cohesive and productive work environment.
CARVANATempe, AZ
Quality Assurance Specialist / Employee Success
08.2020 - 11.2022
Job overview
- Enhanced customer satisfaction by addressing reported issues promptly and providing effective solutions.
- Achieved timely resolution of non-conformance issues by implementing corrective action plans working closely with relevant departments.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Developed and implemented procedures to meet product quality standards.
Ring.comTempe, AZ
Technical Support Specialist
02.2017 - 06.2020
Job overview
- Great knowledge of Android and Apple systems in order to guide those who may be technically challenged
- Familiarity of all ring products and app ins and outs
- Ability to handle remarkably well in high pressure situation
- Superb skill of thinking outside box
- Building connections with customers.
IncStores LLCMesa, AZ
Connection Coach
08.2012 - 02.2017
Job overview
- Building sales process through inbound sales calls in which connections were built
- Navigating multiple platforms while taking inbound calls
- Assisting in calculations of flooring layouts and designing
- Exceptional organizational skill and ability to handle high pressured situations.
- Produced 3.2 million in revenue in one year
selectshops.comGilbert, AZ
Sales Associate/Customer Service
01.2012 - 05.2012
Job overview
- Driving and navigating multiple websites while taking inbound calls and processing customer orders
- Creatively solving and issues that arise by thinking outside box
- Great attention to detail and staying organized.
Education
Mesquite High SchoolGilbert, AZ
High School Diploma
08.1997 - 05.2001
Skills
Time Managementundefined
Timeline
Background Check: Risk and Compliance Advocate
Uber Technologies, Corporate Office
10.2023 - 02.2024
Customer Solutions Expert
ThredUp
02.2023 - 10.2023
Quality Assurance Specialist / Employee Success
CARVANA
08.2020 - 11.2022
Technical Support Specialist
Ring.com
02.2017 - 06.2020
Connection Coach
IncStores LLC
08.2012 - 02.2017
Sales Associate/Customer Service
selectshops.com
01.2012 - 05.2012
Mesquite High School
High School Diploma
08.1997 - 05.2001
Software
Salesforce
Front
Five9
Assembled
RingCentral
Zoom
Cisco
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