Tasha Jackson

• Reviewed investigative documents including police reports, court records, and other related materials.
• Reviewed appropriate records to obtain facts about individuals.
• Responsible for all pre-employment checks including criminal background checks, and employment verification.
• Resolved customer complaints or answered customers' questions.
• Oversee the process of DOT and alcohol testing is performed according to federal guidelines for our current associates.

• Perform general clerical duties including data entry, scheduling, copying, faxing, scanning, filing, calling, emailing, and document preparation.
• Support the pre/post employment process for new employees, volunteers, contractors, and students.
• Responsible for newhire, rehire, and transfer file documentation according to policies and compliance regulations. This includes, but is not limited to, e-verify, applicable verifications, I-9 documents, fingerprints, background reports, references, and onboarding communications.
• Send offer letters to all new hires in a timely manner.
• Facilitates criminal background check process for new hires.

• Assisted with activities associated with employee benefits.

• Assist with centralized Talent call center operations.

• Process unemployment claims

• Assist with being in compliance regarding work authorizations.

• Helped management create successful, customer-oriented environment with low complaint levels and high service quality.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Benefits explanation

• Updated all patient and insurance data regularly and carefully inputted changes into company's computer system.
• Verified that patients had proper insurance coverage prior to any procedures or appointment scheduling.
• Followed specific security rules and guidelines to protect sensitive data, including patient medical records and payment card information.
• Checked documentation for appropriate coding, catching errors and making revisions.
• Handled billing related activities focused on medical specialties.
• Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
• Retained strong medical terminology understanding in effort to better comprehend procedures.
• Instructed clients on amounts covered under benefits plans in easy-to-understand terminology.
• Addressed, documented and responded to incoming correspondences to address client queries.
• Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
• Created and maintained accurate and confidential patient files according to regulatory mandates.