Demi Thomas
Life Insurance Producer
Colorado Springs,CO
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
10
10
years of professional experience
24
24
years of post-secondary education
3
3
Certifications
Work History
Team Lead/Supervisor
Taco Bell
Colorado Springs, CO
09.2024 - Current
Team Member/Cashier/Cook
Culver's
Colorado Springs, CO
03.2024 - Current
Sandwich Artist
Subway
Colorado Springs, CO
01.2024 - Current
Insurance Producer
American Global Life insurance
Colorado Springs, CO
01.2023 - Current
- Produce Life insurance policies for clients
Crew Member
McDonald's
Colorado Springs, CO
01.2022 - 12.2023
- Take customers orders
- Drive thru- present
- Drive thru- transactions
- Fry food
- Car hop
- Janitorial duties
- Train new employees
- Make sandwiches
- Always punctual and adherent to my work schedule
- Learned new tasks quickly
- Efficient multi-tasking
- Provided great customer service
- Flexible when needed
Customer Service Representative
Time Warner Cable Call Center
Colorado Springs, CO
02.2018 - 02.2021
- Took inbound calls relating to billing and technical concerns and/or issues
- Provided technical support for internet, phone and cable service/s
- Provided information regarding current promotions and new services to customers
- Provided great customer service
- Adhered to my job responsibilities
- Fast learner
- Multi tasked efficiently
- Provides great customer support and service
Technical Support Representative
Alorica Calling Center
Colorado Springs, CO
11.2017 - 02.2018
- Received inbound calls from Samsung clients
- Provided technical support for related phone issues
- Trained new-hire customer support representatives on proper policies and protocol, Samsung products, computer programs and phone systems
- Provided weekly coaching to representatives
- Adhered to my work responsibilities
- Fast learner
- Flexible
- Provided Efficient learning strategies
Crew Member
Wendy's
Fargo, ND
04.2015 - 04.2017
- Took customers orders
- Drive thru- transactions
- Janitorial duties
- Stocking
- Provided great customer service
- Learned new tasks fast
- Multi tasked efficiently
- Worked well with my team
Education
B.A.S. - Computer Science
Colorado Technical University-Online
Some college - Criminal Justice
National American University-Rapid City
Bachelor of Science - Project Management
Colorado Technical University
Colorado Springs, CO 05.2001 -
Skills
Communication skills
Customer service
Management
Cash handling
Organizational skills
Commercial cleaning
Retail sales
Janitorial experience
POS
Food safety
Property management
Quality control
Conflict resolution
Inside/Outbound Recruiting
Coaching and mentoring
Certification
ServSafe
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
- Willing to work virtually
Timeline
Life Producer license
09-2024
Team Lead/Supervisor
Taco Bell
09.2024 - Current
Team Member/Cashier/Cook
Culver's
03.2024 - Current
Driver's License
02-2024
Sandwich Artist
Subway
01.2024 - Current
ServSafe
10-2023
Insurance Producer
American Global Life insurance
01.2023 - Current
Crew Member
McDonald's
01.2022 - 12.2023
Customer Service Representative
Time Warner Cable Call Center
02.2018 - 02.2021
Technical Support Representative
Alorica Calling Center
11.2017 - 02.2018
Crew Member
Wendy's
04.2015 - 04.2017
Bachelor of Science - Project Management
Colorado Technical University
05.2001 -
Some college - Criminal Justice
National American University-Rapid City
B.A.S. - Computer Science
Colorado Technical University-Online