Demian Flores
Pasadena,TX
Summary
Personable and reliable with strong commitment to customer service and teamwork. Possesses solid understanding of food safety standards and effective communication skills. Aims to contribute to positive shopping experience for customers through attentive and friendly service.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Developed strong organizational and time-management skills in fast-paced retail environment. Adept at managing inventory, handling stock, and maintaining well-organized workspace. Seeking to transition into new field where these transferrable skills can be utilized effectively.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Seafood Clerk
El Rancho Supermercado
07.2025 - Current
- Collaborated with team members to maintain a clean, organized, and safe work environment for both employees and customers.
- Upheld the highest standards of cleanliness throughout the department, performing daily sanitation tasks such as washing cutting boards, utensils, display cases, and work surfaces.
- Washed floors, walls, coolers and storage shelves.
- Conducted routine quality assurance inspections to ensure adherence to food safety standards within the seafood department.
- Increased sales by explaining characteristics and providing serving suggestions for various seafood items.
Customer Service Representative
BlueWave LLC
09.2023 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
RMA High School
Pasadena, TXSkills
- Fish identification
- Knife handling
- Workplace safety
- Food safety
- Labeling accuracy
- Stock rotation
- Fixing displays
- Rotating products
- Placing orders
- Upselling strategies
- Market trends
- Temperature monitoring
- Preparing orders
- Maintaining freshness
- Weighing items
- Updating prices
Certification
- Food Handler Certified
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Seafood Clerk
El Rancho Supermercado
07.2025 - Current
Customer Service Representative
BlueWave LLC
09.2023 - 10.2024
RMA High School
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