Demica Neal
Dayton,OH
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Shift lead
Dashmart
Cincinnati, OH
02.2023 - 09.2024
- Manage a small team to ensure all orders are correct and handed out as fast as possible
- Complete weekly and daily reviews, receiving and restocking inventory, and help keep track of inventory expirations
Call Representative
RDI Corporation
, OH
08.2022 - 02.2023
- Provided assistance in troubleshooting mobile devices used by the elderly, alongside sales of medical safety devices and account information updates
- Answered incoming calls and responded to customer inquiries in a professional manner.
- Directed customer calls to appropriate personnel for resolution of complex issues.
- Maintained detailed records of customer interactions and transactions using company-specific software systems.
Manager/Crew Trainer
Kilroy Mcdonalds
Norwood, OH
02.2015 - 08.2022
- Utilized strong communication skills to coordinate effective team performance and achieve exceptional customer service
- Coached, mentored and trained team members in order to improve their job performance.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
Driver/Warehouse associate
Amazon
Cincinnati, OH
08.2021 - 02.2022
- Delivered packages to customers in a timely and efficient manner.
- Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
- Communicated effectively with dispatchers regarding pick-ups and deliveries status updates.
Warehouse associate
DHL
Erlanger, KY
08.2020 - 12.2020
- Operated a variety of material handling equipment including electric pallet jacks, hand-held scanners, shrink wrap machines and conveyor systems.
- Prepared parcels for shipping in an efficient manner utilizing appropriate packing materials to protect goods during transit.
- Ensured compliance with established safety procedures when operating machinery or performing physical tasks within the warehouse environment.
- Adhered strictly to company policies regarding quality control measures throughout the shipping process.
Artist apprentice/Spokesperson
ArtWorks Cincinnati
Cincinnati, OH
06.2015 - 08.2018
- Helped create public works of art for a nonprofit organization
- Working with a small team of artists we presented our project plan to the donors and completed the mural on schedule
- I also spoke to the community about said art project to spread the word
Education
High School -
Woodward Career Technical High School
01.2017
Skills
- Communicative
- Responsible
- Collaborative Team Member
- Sense of urgency
- Observant
- Proficient in Technology
- Employee Training
- Conflict Resolution
- Problem-Solving
Certification
- certified i food safety and quality
- CPR certified
Timeline
Shift lead
Dashmart
02.2023 - 09.2024
Call Representative
RDI Corporation
08.2022 - 02.2023
Driver/Warehouse associate
Amazon
08.2021 - 02.2022
Warehouse associate
DHL
08.2020 - 12.2020
Artist apprentice/Spokesperson
ArtWorks Cincinnati
06.2015 - 08.2018
Manager/Crew Trainer
Kilroy Mcdonalds
02.2015 - 08.2022
High School -
Woodward Career Technical High School
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