Demie Grant
Washington,DC
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Help Desk Technician
Connsci Inc.
09.2023 - Current
- Diagnosed and resolved technical hardware and software issues
- Guided users through step-by-step solutions following pre-determined scripts and technical troubleshooting procedures
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Informed programmers regarding errors and assisted in finding solutions to modify programs
- Developed strong relationships with clients through excellent communication skills, earning respect as a trusted advisor on IT-related matters.
- Enhanced customer satisfaction by resolving technical issues in a timely and efficient manner.
Medical Receptionist
CRH Healthcare
08.2022 - 06.2023
- Helped patients by telephone and in-person to resolve various billing and scheduling issues
- Informed medical assistants regarding arrival and delays of patients to maintain smooth flow of schedule
- Entered updated information in patient account pages and charts
- Gathered information from patients, processed registration paperwork and collected payments
- Compiled medical reports covering specific patient or general office data.
Education
Information Systems
DeVry University
Arlington, VA05.2025
Skills
- Communication
- Critical Thinking
- Problem-Solving
- Microsoft Word
- Data Processing
- Customer Service
- Troubleshooting
- MS Office
- Visual Studio
- Leadership
- Computer skills
- Teamwork and Collaboration
- Software
- Spreadsheets
- Operating Systems
- Application support
- Ticket management
- IT Documentation
- Help Desk Software
Certification
CompTIA A+ Certification.
Timeline
Help Desk Technician
Connsci Inc.
09.2023 - Current
Medical Receptionist
CRH Healthcare
08.2022 - 06.2023
Information Systems
DeVry University