Demi Mathews
Summary
Passionate and hardworking candidate with strong communication and organizational skills. Provides professional and courteous customer service with high levels of integrity and accuracy. Experienced in cash handling, balancing drawers, resolving discrepancies, while withholding positive attitude. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals to seek and maintain full-time position that offers professional challenges utilizing interpersonal and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Bank Teller
Lake Michigan Credit Union
05.2023 - Current
- Completed accurate money counts via both manual and machine-driven approaches.
- Reconciled cash drawer and resolved discrepancies.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Built customer relationships by utilizing excellent interpersonal and communication skills.
- Maintained accurate records of customer transactions in line with banking procedures.
Keyholder
Anthropologie
10.2022 - 04.2023
- Balanced cash drawers, troubleshooted technical issues with computer system, created bank deposits.
- Preformed daily store opening and closing procedures, including arming and disarming security system, making deposits, creating daily task checklists for lower-level employees, and filing all daily paperwork.
- Analyzed sales data to compare trends in previous years, submitted reports to senior management to aid in strategic business planning.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Handled problematic customers to assist lower-level employees and maintain excellent customer service.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening skills.
Bartender/Keyholder Manager
Cinco De Mayo
10.2020 - 01.2022
- Trained and mentored new employees.
- Monitored and restricted access to keys to maintain store security.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Served high customer volumes during special events, nights, and weekends.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Education
- Psychology/Social Work
Grand Rapids Community College
Grand Rapids, MISkills
- Aida Slogar, Branch manager, Lake Michigan Credit Union:(616)-516-0434
- Geri Wingo, Manager, Anthropologie: (616)-901-8953
- Caroline Deja, Childcare Employer/Family Friend: (401)-829-0438
- Pilar Martinez- Cinco de Mayo assistant Manager/Friend: (616)-466-1561
Timeline
Bank Teller
Lake Michigan Credit Union
05.2023 - Current
Keyholder
Anthropologie
10.2022 - 04.2023
Bartender/Keyholder Manager
Cinco De Mayo
10.2020 - 01.2022
- Psychology/Social Work
Grand Rapids Community College