Summary
Overview
Work History
Education
Skills
Timeline
Generic

Troy Herrin

Liberty Hill

Summary

Devout banking professional with extensive eight plus years experience at Austin Telco Federal Credit Union, excelling in operational efficiency and cash management. Proven track record in enhancing customer satisfaction and staff performance through effective training and relationship building. Skilled in teller auditing and committed to maintaining compliance and confidentiality in all transactions.

Overview

8
8
years of professional experience

Work History

Bank Teller

Austin Telco Federal Credit Union
06.2017 - 01.2019
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.

Senior Teller

Austin Telco Federal Credit Union
01.2019 - 11.2020
  • Resolved complex customer issues promptly and professionally, maintaining a focus on achieving positive outcomes for both the client and the bank.
  • Delivered exceptional service while managing high-volume cash transactions during peak business hours without compromising accuracy or efficiency levels.
  • Conducted thorough audits of teller cash drawers, vaults, and ATMs, contributing to branch compliance with internal controls and regulatory standards.
  • Boosted branch sales performance with proactive cross-selling of bank products and services to meet individual customer needs.


Head Teller

Austin Telco Federal Credit Union
11.2020 - 04.2021
  • Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
  • Oversaw currency shipments and deposits while adhering to strict safety guidelines.
  • Replenished ATM funds in empty canisters prior to validation process.
  • Managed high-volume cash transactions daily, maintaining accuracy and efficiency under pressure.
  • Answered inquiries regarding checking and savings accounts and other related products.

Assistant Manager

Austin Telco Federal Credit Union
04.2021 - 06.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.

Bank Manager

Austin Telco Federal Credit Union
06.2023 - 06.2025
  • Increased customer satisfaction by implementing efficient banking processes and providing exceptional service.
  • Coached and mentored staff to improve job performance, resulting in higher productivity and employee retention.
  • Built strong relationships with local businesses, fostering partnerships that benefited both parties.
  • Managed banking operations for smooth daily transactions, ensuring accuracy and compliance with regulations.
  • Streamlined loan application processes for improved turnaround times, increasing customer satisfaction rates during borrowing experiences.
  • Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
  • Enhanced staff training programs for continuous professional development, improving overall team capabilities and performance levels.
  • Maintained scheduling for main branch to keep shifts appropriately staffed.

Education

High School Diploma -

Liberty Hill High School
Liberty Hill, TX
05-2015

Skills

  • Operational efficiency
  • Branch administration
  • Cash management
  • Credit analysis
  • Teller auditing
  • Loan processing
  • Customer service
  • Recruitment and hiring
  • Staff training
  • Transactions with Brinks

Timeline

Bank Manager

Austin Telco Federal Credit Union
06.2023 - 06.2025

Assistant Manager

Austin Telco Federal Credit Union
04.2021 - 06.2023

Head Teller

Austin Telco Federal Credit Union
11.2020 - 04.2021

Senior Teller

Austin Telco Federal Credit Union
01.2019 - 11.2020

Bank Teller

Austin Telco Federal Credit Union
06.2017 - 01.2019

High School Diploma -

Liberty Hill High School

Similar Profiles

CREATE PROFILE