Deminia Fernandez
Lansing,MI
Summary
Enthusiastic professional with a strong background in customer service and teamwork. Known for effective communication and a focus on conflict resolution, ready to leverage expertise to support customer satisfaction and operational success.
Overview
4
4
years of professional experience
Work History
Customer Service Cashier
Dicks Sporing Goods
Okemos, Michigan
01.2026 - Current
- Processed customer transactions accurately and efficiently, ensuring a smooth checkout experience.
- Collected credit card and cash payments to complete transactions for customer orders.
- Managed cash drawer, ensuring balanced transactions throughout shifts.
- Assisted customers with product inquiries and provided tailored recommendations.
- Promoted loyalty programs, clearly explaining benefits to encourage customer enrollment.
- Welcomed customers warmly at the entrance of the store. and provided friendly customer service.
- Maintained cleanliness and organization of checkout area and surrounding displays.
- Answered incoming phone calls from customers regarding product availability or store locations.
Summer Camp Counselor
City Of Lansing, Michigan
Lansing, Michigan
06.2026 - 08.2026
- Led and organized group games and recreational activities, fostering engagement and teamwork among campers.
- Supervised daily activities for children aged five to thirteen at summer camp.
- Ensured compliance with safety protocols during all camp activities and outings.
- Collaborated with fellow counselors to foster a positive camp environment.
- Maintained detailed records of attendance, behavior, and medical information, ensuring camper safety and well-being.
- Communicated effectively with parents regarding camper needs and important updates.
- Facilitated team-building exercises to enhance campers' social skills and promote positive interactions.
- Assisted with planning and execution of themed events and special programs throughout summer.
Customer Service Cashier
Going Going Gone
Lansing, Michigan
10.2024 - 01.2026
- Maintained checkout area and displays for optimal cleanliness and organization.
- Processed returns and exchanges according to store policies, enhancing customer satisfaction.
- Coordinated with team during peak hours to streamline customer service.
- Collaborated with team during peak hours to improve customer service.
- Addressed customer complaints professionally, fostering positive experiences.
- Informed customers about promotions and pricing specials.
- Balanced cash drawers at shift's end to maintain financial accuracy.
- Stocked merchandise on shelves, racks, and bins, ensuring availability.
Crew Member
Little Caesars Pizza
Holt, Michigan
06.2022 - 02.2023
- Took orders from patrons, inputting selections into store computer system accurately.
- Operated cash register, processing customer transactions with accuracy.
- Delivered excellent customer service, promoting a welcoming atmosphere for guests.
- Resolved customer inquiries and issues, contributing to overall guest satisfaction.
- Trained new crew members on operational procedures, enhancing team efficiency.
- Maintained cleanliness and organization of workstations and dining area.
- Ensured organized storage areas for food products and restaurant supplies.
- Adhered to health department regulations regarding food handling procedures.
Education
High School Diploma -
Holt High School
Holt, MI05-2026
Skills
- Cash register operation
- Cash handling
- Point-of-sale system
- Refund handling
- Cross-selling
- Inventory management
- Record keeping
- Customer service
- Customer focus
- Effective communication
- Team collaboration
- Conflict resolution
- Time management
- Event coordination
- Diversity sensitivity
- Calm demeanor
- Cash handling
Timeline
Summer Camp Counselor
City Of Lansing, Michigan
06.2026 - 08.2026
Customer Service Cashier
Dicks Sporing Goods
01.2026 - Current
Customer Service Cashier
Going Going Gone
10.2024 - 01.2026
Crew Member
Little Caesars Pizza
06.2022 - 02.2023
High School Diploma -
Holt High School