Demisleydis Ochoa
Miami,FL
Summary
Achieved client satisfaction and financial performance through nine years of experience in customer service and financial analysis.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Administrative Assistant
E.G. Painting
07.2024 - 01.2026
- Scheduled and confirmed appointments, preventing scheduling conflicts and optimizing time management.
- Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
- Performed various clerical tasks and organized office areas to promote productivity.
Customer Service Branch Leader
Amscot Financial
07.2015 - 07.2024
- Developed and implemented customer service policies, procedures, and standards.
- Monitored customer complaints, resolving issues promptly and efficiently.
- Managed inventory control activities including ordering supplies and tracking stock levels.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Customer Service Representative
Cruise America Motorhome Rental
05.2009 - 06.2015
- Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.
- Answered customer inquiries via phone, email, and in person.
Education
High School Diploma - undefined
Miami South Ridge Senior High School
06.2004
Skills
Developed and executed strategies to enhance team operations, fostering collaboration and boosting productivity
Evaluated operational challenges and implemented targeted problem-solving strategies to enhance overall efficiency
Optimized inventory control processes to enhance stock availability
Established and enforced cash handling protocols to ensure accuracy in financial transactions
Optimized transaction processing methods to enhance customer satisfaction and operational efficiency
Facilitated clear and persuasive communication of ideas to enhance teamwork and stakeholder engagement
Certification
Notary Public State of Florida
Languages
Spanish
Native or Bilingual
Timeline
Administrative Assistant
E.G. Painting
07.2024 - 01.2026
Customer Service Branch Leader
Amscot Financial
07.2015 - 07.2024
Customer Service Representative
Cruise America Motorhome Rental
05.2009 - 06.2015
High School Diploma - undefined
Miami South Ridge Senior High School