Summary
Overview
Work History
Education
Skills
References
Timeline
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Demitre Traylor

Aubrey,TX

Summary

Dedicated Customer Care Representative with 5 years of experience in delivering exceptional customer service. Highly detail-oriented and organized, with a strong focus on creating a welcoming environment and building lasting relationships with customers, clients, and coworkers. A quick learner and team player, committed to professionalism and excellence in every interaction. Seasoned Sales Representative knowledgeable about selling in B2C environments. Leverages exceptional customer relations experience to win new customers. Skilled at demonstrating products and closing sales with tenacious and driven approach. Talented networker with expertise in cold calling, strategic planning and task prioritization focused on maximizing efficiency and sales success. Tenacious Representative possessing dynamic interpersonal expertise for developing fruitful customer relationships. Adept mediator of client requirements and organizational interests promoting mutually beneficial deals. Focused communicator fostering favorable service applications for maximizing customer interest and satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

14
14
years of professional experience

Work History

Benefit Setup Representative

CVS Health
Irving, TX
10.2021 - 07.2024
  • Use CareX to research employer health plans to ensure that benefits are paid accurately
  • Prepare a batch of medication, pricing, and authorization level using excel for upload
  • Communicate and collaborate with Benefit Coders, Pharmacist, and Client Benefit Representatives as a team to ensure that our clients are satisfied and cared for.

Customer Service Agent

American Airlines
Flint, MI
09.2017 - 07.2021
  • Created ATAC reports when incidents occurred
  • Issued or reissued customer tickets
  • Rebooked passengers on oversold flights
  • Documented how long the boarding process took
  • Adhered to the eight steps of the customer experience
  • (Booking Reservation, Checking In, Security, Gate Area, Boarding the Plane, The Flight, Arrival, Customer Satisfaction Survey).

Call Center Representative

Magneti Marelli
Auburn Hills, MI
03.2012 - 09.2017
  • Using probing questions to identify the customers' needs, while providing empathy and offering a solution with accuracy
  • Fielding large amounts of inbound and outbound calls with efficiency
  • Performing KYC (Know Your Customer) on all calls
  • Scheduling and dispatching service technicians
  • Entering all geographical information accurately
  • Researching customers' accounts to provide the best viable solution to their concern
  • Building valuable relationships with the customers by going above and beyond.

Detailer

Michigan Auto Auction
Flint, MI
06.2010 - 03.2012
  • Cleaning vehicles before they were sent to auction
  • Paying close attention to the detail to ensure the vehicle was sold for the highest dollar amount
  • Responsible for driving and staging vehicles once the detail had been completed.

Education

High School Diploma -

Mount Morris High School
Flint, MI
01.2010

Skills

  • Multi-tasking
  • Microsoft Suite
  • Soft Skills
  • Connex Software
  • Negotiation
  • Sabre
  • Inbound/Outbound Calling
  • Effective Communication
  • Customer Retention
  • Actively listening
  • Critical Thinking
  • Interpersonal Skills
  • Customer Resolution
  • Time Management
  • Goal-oriented mindset
  • Up-selling strategies
  • Self Motivation
  • Goal Setting
  • Professionalism
  • Time management abilities
  • Continuous Improvement
  • Professional Demeanor

References

Upon Request

Timeline

Benefit Setup Representative

CVS Health
10.2021 - 07.2024

Customer Service Agent

American Airlines
09.2017 - 07.2021

Call Center Representative

Magneti Marelli
03.2012 - 09.2017

Detailer

Michigan Auto Auction
06.2010 - 03.2012

High School Diploma -

Mount Morris High School
Demitre Traylor