Demitri Albert
Pembroke Pines,FL
Summary
IT professional with hands-on experience in network printer setups, IP assignments, and technical support. Currently pursuing Comptia Network+ certification to expand my skills. Passionate about solving technical challenges and eager to contribute to IT support roles.
Overview
5
5
years of professional experience
1
1
Comptia A+ certification
1
1
Comptia Network+ certification
Work History
Field Service Technician
Sharp Electronics
Miami, FL
02.2024 - Current
- Setting up Scan to email and network folders
- Provided technical support to customers experiencing networking difficulties.
- Set up wireless networks using 802.11 standards and protocols.
- Updating firmware
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Configured hardware, devices, and software to set up work stations for employees.
- Diagnosed and troubleshot hardware, software and network issues.
Internship Student
Lindsey Hopkins
Miami, FL
01.2021 - 01.2022
- Inspected damaged, worn and faulty parts and performed appropriate adjustments and replacements.
- Troubleshot devices to identify and solve issues with hardware or software performance.
- Troubleshot complex technical problems related to hardware components, operating systems and applications.
- Diagnosed and determined system issues to route for repair.
- Upgraded computers with new hardware components like processors, RAMs.
- Supported users with fax machines, printers and other output devices to facilitate local connectivity requirements.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Created user accounts and assigned permissions.
- Configured and tested new software and hardware.
- Helped streamline repair processes and update procedures for support action consistency.
- Installed and configured operating systems and applications.
- Diagnosed and troubleshot hardware, software and network issues.
Education
Technical Degree - Information Technology
Lindsey Hopkins Technical College
Miami, FL01.2022
Skills
- Application Installations
- Hardware Installation
- Technical Support
- Troubleshooting and Diagnostics
- Software Updating
- Help Desk Support
- Device Installation
- Customer Service
- Technical Troubleshooting
- IT Service Management
- Printer Maintenance
- Great Eye for Detail
- Document Scanning
Timeline
Field Service Technician
Sharp Electronics
02.2024 - Current
Internship Student
Lindsey Hopkins
01.2021 - 01.2022
Technical Degree - Information Technology
Lindsey Hopkins Technical College