Highly motivated worker eager to utilize excellent communication, interpersonal, and organizational skills to support safety and security of people and property as a Group Crowd Controller. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and high-pressure situations. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work History
Clerical Assistant Volunteer
Saul & Ody's Multi-Services
09.2023 - 10.2023
Answered phone calls and actively listened to callers to reply to inquiries or direct caller to appropriate personnel
Built and maintained productive relationships with employees
Organized the office space efficiently for maximum productivity
Performed accurate record keeping of all office activities
Operated office equipment including photocopiers, scanners, fax machines
Displayed initiative by taking on additional responsibilities whenever needed.
DCA Merchandise
Walt Disney Parks and Resorts U.S., Inc.
07.2023 - 10.2023
Greeted and assisted customers with their merchandise needs, providing excellent customer service
Ensured compliance with all applicable laws regarding health and safety regulations within the store premises
Provided support during special events such as Oogie Boogie Bash by directing guests to different lines, answering questions, putting on guest wristbands
Verified guest credentials, keeping walkways clear, and counting guests utilizing hand counters
Notified on-site client Leads, Supervisors or Managers to answer additional questions If there is an issue with lines, wristbands, etc.
Learned proper Crowd Control methods and techniques
Maintained a safe and secure environment for all guests by actively monitoring crowd movements for suspicious activity
Adhered to established policies and procedures for managing crowds in an effective manner
Authorized and monitored entrance and departure of employees and visitors to guard against theft and maintain security of premises
Collaborated closely with venue personnel in order to ensure smooth transition between different stages of an event
Successfully managed crowds of up to 1000 people, ensuring orderly behavior and safety protocols were followed
Locked doors and gates of entrances and exits to secure buildings
Observed, reported and documented suspicious activities to management
Secured exits and entrances at end of operations, controlling access to building
Interacted courteously with public while maintaining order at large gatherings and events.
Clerical Worker
Saul & Ody's Multi-Services
10.2023 - 04.2024
Provided administrative support to attorneys by creating, organizing and maintaining client files manually and electronically.
Managed daily clerical activities such as photocopying, scanning documents and ordering new supplies
Experienced in operating and troubleshooting a variety of office equipment such as computers, printers, scanners, reporting larger technical issues
Processed mail including sorting letters and packages according to established guidelines
Arranged for delivery and mailed legal correspondence to court officials and clients
Interacted with clients to resolve issues or answer questions regarding services rendered by company
Ensured that all relevant documentation was properly filled out and verified accurately before submission
Reviewed records and reported findings to clients to keep up-to-date on case progress
Took initiative by suggesting new strategies for improving overall efficiency in document translation processes
Followed ethical codes that protected confidentiality of information
Focused on learning new skills and staying updated with industry changes
Sales Associate
Kohl's
05.2022 - 08.2023
Provided positive first impressions to welcome existing, new and potential customers by greeting customers warmly and offering assistance
Approached browsing customers to initiate conversations to determine buying preferences
Escorted customers to desired products and informed customers of current store promotions to encourage additional sales purchases
Organized racks, straightened and faced merchandise to maintain store visual appeal and cleanliness
Used POS system to process sales, exchanges, gift card activations, and Kohl's charge payments.
Guided new sales team associates through a tour of the store
Trained new associates on cash register operations, conducting customer transactions, exchanged, and item inquiries
Utilized central telephone system and reported to Loss Prevention Officers about suspicious activity
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Associate in Arts (A.A.) in Real Estate -
Cerritos College
11.2022
Associate in Arts (A.A.) -
Long Beach City College
08.2019
High School Diploma -
Paramount High School
07.2017
Skills
Teamwork and Collaboration
Visitor screening
Crowd Control
Adaptability and Flexibility
Integrity and Honesty
Situational Awareness
Timeline
Clerical Worker
Saul & Ody's Multi-Services
10.2023 - 04.2024
Clerical Assistant Volunteer
Saul & Ody's Multi-Services
09.2023 - 10.2023
DCA Merchandise
Walt Disney Parks and Resorts U.S., Inc.
07.2023 - 10.2023
Sales Associate
Kohl's
05.2022 - 08.2023
Associate in Arts (A.A.) in Real Estate -
Cerritos College
Associate in Arts (A.A.) -
Long Beach City College
High School Diploma -
Paramount High School
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