Mike Jorgensen
Princeton,TX
Summary
Seasoned specialist offering several years of comprehensive experience interpreting and implementing quality assurance standards and investigating customer complaints and non-conformance issues. Practiced and knowledgeable professional possessing excellent problem solving and analytical skills paired with strong knowledge of qa terms, tools and methodologies. Committed to improving overall business processes.
Overview
19
19
years of professional experience
Work History
Credentialing Specialist
Careington International Corporation
Frisco, TX
03.2006 - 06.2024
- Performed quality assurance testing on newly developed software applications.
- Generated reports to track performance metrics of team members.
- Developed and implemented specialized procedures for customer service operations.
- Reviewed documents for accuracy prior to submission or publication.
- Researched and analyzed customer feedback to identify areas of improvement.
- Provided technical support for customers in resolving complex issues.
- Participated in ongoing training and compliance activities.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Purchasing Assistant
Avionics International Supply
Denton, TX
02.2005 - 08.2006
- Processed payments for completed purchases in accordance with established procedures.
- Identified discrepancies between purchase orders, invoices and delivered items.
- Maintained records of all purchases, pricing, and other important data.
- Stocked shelves with received products in designated areas.
- Operated forklift to move materials within the warehouse facility.
- Received, unpacked and inspected incoming shipments of merchandise.
- Organized warehouse space by moving materials to appropriate locations.
- Loaded and unloaded trucks with hand truck or pallet jack.
Education
High School Diploma -
Plano East Sr High School
Plano, TX05-1990
Some College (No Degree) - Computer Technology
Collin County Community College District
Plano, TXSkills
- Maintenance and repair
- Customer Relations
- Root Cause Analysis
- Emergency Response
- Supply Management
- Resource Allocation
Timeline
Credentialing Specialist
Careington International Corporation
03.2006 - 06.2024
Purchasing Assistant
Avionics International Supply
02.2005 - 08.2006
High School Diploma -
Plano East Sr High School
Some College (No Degree) - Computer Technology
Collin County Community College District
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