Demond Holley
Raleigh,NC
Overview
4
4
years of professional experience
1
1
Certification
Work History
Correctional Officer
NC Dept of Adult Correction
07.2023 - Current
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
Customer Service Associate
Walgreens
04.2021 - 07.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Walkie Rider Picker
Insource Performance Solutions LLC
08.2021 - 11.2021
- Improved rider safety by conducting thorough pre-ride inspections and addressing any potential issues.
- Communicated proactively with customers regarding potential delays or changes in delivery status, preserving positive client relationships.
- Assisted with training new riders by sharing expertise on best practices and safe riding techniques, fostering a supportive team environment.
- Contributed positively to the team dynamic by offering assistance to fellow riders whenever necessary or requested.
Education
Bachelor Of Science - Kinesiology
Elizabeth City State University
Elizabeth City, NC05.2021
Skills
● Forklifts stand and sitting
● Order pickers
● Ability to work in a team environment
● Ability to operate Walkie Rider/Electric pallet jack
● Reliable communication and documentation skills
● Organizational and time management skills to provide good throughput Ability to follow basic work instructions Ability to provide quality work in a fast pace environment
● Demonstrates the ability to meet production standards on specific assignments in a specified time
● Displays appropriate work ethics in the workplace
Certification
Certified NC Dept of Adult Corrections Officer I
Timeline
Correctional Officer
NC Dept of Adult Correction
07.2023 - Current
Walkie Rider Picker
Insource Performance Solutions LLC
08.2021 - 11.2021
Customer Service Associate
Walgreens
04.2021 - 07.2023
Certified NC Dept of Adult Corrections Officer I
Bachelor Of Science - Kinesiology
Elizabeth City State University