Demond Hood
Duluth,GA
Summary
Proven leader and efficient Ramp Agent at Delta Air Lines, Inc, adept in aircraft marshalling and team building. Excelled in optimizing baggage handling and cargo operations, enhancing team collaboration and safety. Skilled in problem-solving and analytical thinking, significantly improving operational efficiency without compromising service quality.
Overview
12
12
years of professional experience
Work History
Ramp Agent
Delta Air Lines, Inc
10.2021 - Current
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 5 daily flights.
Forklift Operator
Publix Warehouse
01.2013 - 10.2021
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Transported goods between warehouse locations according to shipment and storage needs.
Education
Associate of Applied Science - Criminal Justice
Georgia State University
Atlanta, GA05.2011
Skills
- Problem-Solving
- Loading and unloading
- Ramp service
- Aircraft Marshalling
- Customer Service
- Analytical Thinking
- Documentation And Reporting
- Team Building and Leadership
- Teamwork and Collaboration
- Team Leadership
- Organizational Structuring
Timeline
Ramp Agent
Delta Air Lines, Inc
10.2021 - Current
Forklift Operator
Publix Warehouse
01.2013 - 10.2021
Associate of Applied Science - Criminal Justice
Georgia State University
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