Demond Warren
Arlington
Summary
*Blaze Award Winner
*Promoted twice within the company
*Proven leader at Santander Consumer USA, adept in customer service and problem-solving. Demonstrated ability to manage high-stress situations, enhancing team collaboration and customer loyalty. Skilled in effective communication and time management, consistently adapting to new challenges with a friendly, positive attitude. Achieved significant reductions in dispatch errors, showcasing attention to detail and a commitment to excellence.
Overview
2020
2020
years of professional experience
Work History
Platinum Services -Lead
Santander Consumer USA
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Emergency Dispatch Operator
ADT
02.2017 - 05.2019
- Provided crucial support during major incidents by effectively disseminating information between first responders and command centers.
- Reported alarm activity to subscribers' emergency contacts.
- Maintained updated knowledge of local geography, ensuring precise routing for emergency vehicles.
- Completed daily reports, forms and other documentation accurately to avoid errors in patient care.
- Reduced errors in dispatch operations by meticulously verifying critical details such as location information and incident specifics before deploying resources.
Customer Service Representative
Kohls Corp
01.2015 - 02.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Diploma -
Arlington High Scool
Arlington , TxSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
Timeline
Emergency Dispatch Operator
ADT
02.2017 - 05.2019
Customer Service Representative
Kohls Corp
01.2015 - 02.2017
Platinum Services -Lead
Santander Consumer USA
Diploma -
Arlington High Scool
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