DeMonia Tew
Spanish Fort,USA
Summary
Experienced leadership professional prepared to guide teams effectively. Strong focus on collaboration and achieving results, ensuring adaptability with changing needs. Proficient in project management, conflict resolution, and strategic planning. Reliable and flexible, fostering cohesive and productive team environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Team Lead A/C Cabin Installer
Airbus Final Assembly Line
12.2021 - Current
- Certified self-inspector responsible for the cabin furnishing of the aircraft for the final assembly line and provide training for newly assigned cabin installers
- Assembles interior furnishing and equipping parts, including cockpit, doors, galleys, toilets, and floor coverings
- Provides clear and accurate directions to newly assigned team members in training
- Inspects work of other team members and complete systems prior to customer acceptance
- Follows safe work practices; demonstrates wear of prescribed Personal Protective Equipment and ensures team use
- Installs and manufactures components and parts within confined spaces
- Determines ways to eliminate disruptions and rework
- Performs presentations to the customers and answer questions
- Maintains legible and accurate documentation
- Station mentor
- Professional Development: Future Leader Program & FLi- Managing & Leading in Production
Customer Service Team Lead
Montgomery Aviation
08.2020 - 12.2021
- Directly responsible for 3 customer service technicians providing a full array of products and services for transient and local aviators by coordinating 24/7 access to flight-line parking, ground crew, travel assistance and food services
- Arranged ground services including catering, transportation, and accommodations
- Maintained accurate bookkeeping and manage finances for Fixed Based Operator
- Relayed fuel, deicing, and other aircraft service orders to line technicians
- Accurately enter fuel orders and reservations into the FBO manager computer program
- Coordinated security checks and flight diversions through the Montgomery Airport Authority
- Team lead responsibilities include opening and closing shifts and scheduling
Customer Service Representative
Montgomery Farm and Garden
06.2019 - 08.2020
- Delivered excellent customer service by greeting and assisting each customer
- Received and processed cash and credit payments for in-store purchases
- Opened and closed the store, including counting cash and closing cash registers and creating staff assignments
- Shared product knowledge with customers
- Verified that all merchandising standards were maintained daily
- Ordered and shelved weekly products
- Stocked and restocked inventory when shipments were received
- Maintained daily record of all transactions
- Praised by management for being a fast and efficient worker, requiring little supervision
Intern
Blackburn Daniels O’barr Inc
05.2019 - 08.2020
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Education
Bachelor of Science - Aviation Management, Homeland Security
Liberty University
Lynchburg, VA05-2026
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Performance monitoring
- Workplace safety
- Schedule management
- Operations management
- Relationship building
- Human resources management
Professional Memberships
- Civil Air Patrol, 06/01/21 - Present
- Ninety-Nines, 10/01/22 - Present
Key Contributions
- Private Pilot Student
- Demonstrated Leadership
- Attention to Detail
- Exceptional Attitude
- Adaptability
- Time Management
- Critical Thinking
- Training | Development
- Crew Resource Management
- Budget Execution
- Project Management
- Complex Problem Solving
Certification
Restricted Radiotelephone Operator Permit
Timeline
Team Lead A/C Cabin Installer
Airbus Final Assembly Line
12.2021 - Current
Customer Service Team Lead
Montgomery Aviation
08.2020 - 12.2021
Customer Service Representative
Montgomery Farm and Garden
06.2019 - 08.2020
Intern
Blackburn Daniels O’barr Inc
05.2019 - 08.2020
Bachelor of Science - Aviation Management, Homeland Security
Liberty University
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