Demonica Ray
Fort Lauderdale,FL
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Teacher Assistant/Childcare Director
Appleseed's Performing Arts Academy
Plantation, FL
09.2020 - Current
- Established and enforced modern educational standards to support student needs.
- Trained, managed and motivated employees to promote professional skill development.
- Monitored compliance with state, federal and company regulations, standards and requirements.
- Inspected facility and activities to monitor safety, sanitation and procedures.
- Created lesson, activity, and field trip plans.
- Provided nurturing and appropriate environment for children of various ages.
- Provided leadership and supervision to staff, including assigning duties and monitoring performance.
- Supervised students throughout day, both in classroom and outside during breaks.
- Provided individualized instruction to meet the needs of all students.
Assistant Preschool Teacher
Little Leaders Learning Academy
Fort Lauderdale, Florida
01.2020 - 09.2020
- Read stories to children and taught painting, drawing, and crafts.
- Supervised students outside classroom during recess, lunch and breaks.
- Created and assembled classroom displays and decorations.
- Made and distributed nutritious snacks by preparing and dividing into portions.
- Maintained daily records of activities, behaviors, meals, and naps.
- Assisted with or led story time by reading books to children.
Shift Manager
Dunkin' Donuts
Fort Lauderdale, FL
03.2015 - 12.2019
- Identified needs of customers promptly and efficiently.
- Managed daily cash intake by counting out registers and tabulating profits.
- Reinforced rules to promote superior employee performance.
- Coached employees on interactions with customers to drive exceptional service.
- Directed and led employees and team members on effective operations, methods and procedures.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
Agent Support Specialist
Teleperformance
North Lauderdale, FL
11.2014 - 03.2015
- Resolved software issues by troubleshooting hardware and software problems.
- Responded quickly and professionally to escalated calls from customers who were dissatisfied with their experience.
- Provided technical support to customers via telephone and email.
- Maintained detailed records of customer interactions for future reference.
- Managed customer profiles, account information, billing records and other data entry tasks.
- Answered telephones, directed calls, and took messages.
Before and After School Care Assistant
YMCA of South Florida
Fort Lauderdale, FL
01.2014 - 10.2014
- Provided a safe, nurturing environment for children during their stay at the facility.
- Assisted in the preparation of nutritious snacks and meals for children attending before and after school care program.
- Helped children with homework assignments as needed.
- Supervised students during outdoor playtime, ensuring safety regulations were followed.
- Organized age-appropriate activities to keep the kids engaged and entertained.
- Encouraged positive social interactions between students by organizing group activities such as board games or arts and crafts projects.
Education
Certificate - Patient Care Assistant
Sheridan Technical Center
2013
Certificate - Phlebotomy
Center For Career Training
2012
High School Diploma - undefined
Fort Lauderdale High School
2010
Bachelor of Science - Elementary Education
University of Phoenix
Tempe, AZSkills
- Critical Thinking
- Motivating students
- Classroom Management
- Student assessment
- Curriculum Development
- Interactive teaching and learning
- Family involvement
- Student Engagement
- Lesson Planning
Certification
- Florida Department of Children and Families 45 hour childcare training course
- Child Development Associate
- Florida Child Care Director Credential
Timeline
Teacher Assistant/Childcare Director
Appleseed's Performing Arts Academy
09.2020 - Current
Assistant Preschool Teacher
Little Leaders Learning Academy
01.2020 - 09.2020
Shift Manager
Dunkin' Donuts
03.2015 - 12.2019
Agent Support Specialist
Teleperformance
11.2014 - 03.2015
Before and After School Care Assistant
YMCA of South Florida
01.2014 - 10.2014
Certificate - Patient Care Assistant
Sheridan Technical Center
Certificate - Phlebotomy
Center For Career Training
High School Diploma - undefined
Fort Lauderdale High School
Bachelor of Science - Elementary Education
University of Phoenix
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